UD Portal Latest Topics

Current Portal Authorization

Mon, 31 Aug 2026 15:17:10 +0000

“My ISY/IoX Portal Authorizations shows my old account as the Current Account. I now have a new UDI account with a different email address, and I need the old account replaced with the new one.”

Temperature Settings

Fri, 17 Jul 2026 14:55:02 +0000

When I use the web portal, I have my settings set to Celcius, but when I try and adjust the cool or heat setpoints, the temperatures are given only in Fahrenheit. Is there some other point to globally set preferences?

renew portal account with eisy

Fri, 29 May 2026 13:33:23 +0000

Received notification to renew yearly portal access, but applies to discontinued old isy. How to renew portal access for eisy?

Embed UJAX inside app

Tue, 28 Apr 2026 23:05:38 +0000

I built an app for my business that most of my staff is on during the day. I think it would be incredible to add in a lighting module where they can quickly control the lights without having to pick up their phones or go to another tab... having everything in one place.

Is there anyway to get the UJAX embedded in my site? I am totally ok of its only through my local ip. I cant get past that screen. I have tried allowing non-secure connections and it still wont work, Ive tried different browsers.

ISY Web Access / Remote eisy-ui

Mon, 23 Mar 2026 19:39:17 +0000

We will soon add support for eisy-ui remotely from portal.

I'm wondering if anyone still uses ISY Web Access (formerly UD Ajax) from portal. If nobody uses it, then we would get rid of it.

So, anyone uses ISY Web access to access their unit remotely? Would you still need it when eisy-ui becomes available remotely?

Note that we could leave it available for existing 994 users.

Not working with Alex

Fri, 24 Apr 2026 14:34:57 +0000

All of my devices stopped working with Alexa today. I am able to log into ISY portal. Is my payment due? How can I enter my credit card information securely? Please note, I'm still using the old ISY.

reCaptcha repeatedly failed when I tried to enter a ticket.

Portal accounts

Tue, 17 Mar 2026 19:20:11 +0000

I have 2 separate EISY's (running 6.05) at 2 locations. My wife and I both have UD mobile and still have Mobilinc Pro (for ibeacons). I have set up geofences using Occupancy for both of us. Recently, I have noticed that while my geofence reporting and ibeacon responses are good, hers are not (that is, not reporting). I have spent quite a bit of time making sure that the URL's in Occupancy are accurate, the UUID's, etc in beacons are accurate and have made sure her phone (iPhone 17) has the correct settings for location always on, etc. All to no avail. Should she have separate login credentials at UD mobile and at the Portal? Would this make a difference? Right now, her UD mobile app uses my login credentials.

How much longer until the portal reconnects?

Tue, 17 Mar 2026 11:52:25 +0000

The portal maintenance was reported as finished 40 minutes ago. All of my EISY still show offline. How much longer should I expect it to be?

Portal maintenance 2026-03-17

Fri, 13 Mar 2026 12:49:25 +0000

Hello everyone,

We will have a short portal maintenace Tuesday March 17th. Between 4am and 5am PST, your unit will briefly disconnect and reconnect to portal.

The purpose of this maintenance is to update our certificates.

Benoit

Want to renew for two 1-year licenses for my eisy

Mon, 16 Mar 2026 14:01:50 +0000

Team,

I understand that the two year option for EISY licenses has been removed and we can only renew for a 1-year license. I have just renewed by license for 1-year. IF I wait one day after renewing my license for 1-year, can I again purchase a 1-year license for the same eisy and effectively have my license renewal good for two years? I'm thinking that I can do that, but I wanted to check here, before trying to renew for a second year.

Thanks so much for any insight on this question,

Alex

Venstar not receiving commands from Alexa

Mon, 02 Feb 2026 20:18:49 +0000

I set up a Venstar thermostat on the eisy. All works fine. When I add that thermostat to the portal it is acknowledged by Alexa and added to the device list. The problem is that when I send an oral command to that device, like set mode heat the NS doesn't seem to understand what was received. Alexa shows waiting for UD. Also the current room temperature isn't received by Alexa. Shouldn't this work? Thanks.

Log:

2026-02-02 15:10:30.282 MQTT udi_interface.interface DEBUG interface:_message: QUEUING incoming message command

2026-02-02 15:10:30.283 Command udi_interface.interface DEBUG interface:_parseInput: DEQUEING command

2026-02-02 15:10:30.282 MQTT udi_interface.interface DEBUG interface:_message: QUEUING incoming message command

2026-02-02 15:10:30.283 Command udi_interface.interface DEBUG interface:_parseInput: DEQUEING command

2026-02-02 15:10:30.283 Command udi_interface.interface DEBUG interface:_handleInput: PROCESS command message {'address': '86a3e7c1', 'cmd': 'CLIMD', 'value': '1', 'query': {}} from Polyglot

2026-02-02 15:10:30.283 Command udi_interface.node ERROR node:runCmd: node 86a3e7c1 command CLIMD not defined

Portal disconnect

Sun, 11 Jan 2026 19:12:42 +0000

We had a brief (hour) generator run today due to a downed tree. The internet stayed up but the Eisy had a brief power cycle (it was not on the UPS at the time, it is now). Since power has come back up, I continue to get portal disconnect messages. The Eisy is up (blue light on power switch) and all networking is up and running. Not sure what I should do next. I did power cycle the PDM again.

Thanks.

Erratic Occupancy behavior

Wed, 26 Nov 2025 23:25:04 +0000

Have been running Occupancy on eisy for some time. Use it to turn on lights, open garage doors, and has been quite stable. It seems that since the latest firmware upgrades, the 6 or 7 URL's I have in occupancy don't always update ISY and/or UD mobile, but triggering the URL directly from Locative works fine. I am on iPhone 16 with iOS 26.1 Any thoughts?

more complete hints list

Tue, 04 Nov 2025 21:48:46 +0000

I'm familiar with the hints described in hint.yaml file on GitHub, but is there a more complete list available somewhere?

For example, I have a Zwave switch, which was assigned hint "4.16.0.0" a value not described in the document..

Other hints:

Zwave switch :0.0.0.48
Zwave plug : 10.0.0.0

Zigbee plug: 10.0.0.0

Zwave : 48.32.50.53 37.45.61.165

Zigbee On-Off Switch: 48.32.50.53

Zigbee button: 39.0.0.13

Portal maintenance 2025-10-02

Wed, 01 Oct 2025 14:28:29 +0000

Hello everyone,

We will have a short portal maintenace tomorrow Oct 2nd. Between 4am and 5am PST, your unit will briefly disconnect and reconnect to portal.

The purpose of this maintenance is to add a fix to enhance the reliability of the portal connections specifically for eisy-ui.

Benoit

Portal Users, Accounts, Sub-Accounts. Confusion

Wed, 01 Oct 2025 16:01:17 +0000

If you are just one family all sharing the same portal account with one ISY, none of this matters. But managing multiple ISY's with multiple user groups and not finding any good documentation and I got all twisted around. Below are some of the pearls of wisdom I figured out with trial and error and tickets with UD. I am not vouching that this is 100% correct, so if you think I made a mistake, please speak up. Also, some of this may change. Hopefully, the fact that a once used email address is forever used on that one setup short of opening a ticket to have UD staff delete it on the back-end will be changed.

Accounts and Sub-Accounts (refers to a primary portal account owner, not to be confused with a user)

1) Require a portal username (email) and password

2) ISY’s reside in accounts/subaccount, there is no limit to how many ISY’s can be in these accounts (or if there is, it is a lot)

3) After adding an ISY to an account/subacount, permission must be approved at the ISY end using the ISY Admin Console under the configuration/portal tab.

4) Any single ISY can belong to no more than 3 accounts/subaccount

5) People with portal accounts have full permissions for any ISY in their account/subaccounts.

6) People with an Account will receive all UD correspondences related to any ISY in their account. Ie, billing info

7) Subaccounts have all the same functionality as the main account except subaccounts can’t have more subaccounts under them.

8) The same ISY can be in both an account and subaccount under the same account login and would use 2 of the 3 account memberships allotted any one ISY. The purpose of having an ISY in more than one account/subaccount would be to create different user permission groups. You might have some users who need access to 2 ISY’s, so you put those two in an account/subaccount and add those users to that, and then one of those ISY’s may have a different set of users who only get access to one of the two, so you need a separate subaccount with just the one ISY to which you add the users who just get access to that one ISY.

Users:

1) Users are created from within (sub)accounts

2) The user must confirm their email by responding to an email issued to that email address after it is created by the account holder.

3) A user email can only be used once. The same user email can not be in two different (sub)accounts.

4) Similar to above, an email used for an account cannot be used again for some other account as a user.

5) You can not delete a user (or account holder either) and add them as a user to a different (sub)account. You need to make a ticket with UD and ask them to delete the user email from the system if you want to move them to a different (sub)account. After they are deleted, you can invite them to be a user on a different (sub)account.

6) A user does not necessarily have full permission. Compared to an account holder who gets full permission on any ISY in their account.

Portal maintenance 2025-09-29

Fri, 26 Sep 2025 14:43:33 +0000

Hello everyone,

We will have a short portal maintenace next Monday Sept 29th. Between 4am and 5am PST, your unit will briefly disconnect and reconnect to portal.

The purpose of this maintenance is to add a fix to enhance the reliability of the portal connections.

Benoit

Portal Account don't have option to add ISY's

Sun, 28 Sep 2025 21:11:02 +0000

I just upgraded from 994i to polisy at my church. Several of the user accounts I had don't have any options to add the new ISY.

It shows (but I cut off) the uuid of the 994i and that it is offline. But I can't add the new one.

No tabs at the top to do anything. I can't delete the current one either.

Portal outage 2025-09-26

Fri, 26 Sep 2025 10:58:14 +0000

Hello,

There was a portal outage last night from 4:27 to 6:32 ET (1:27 to 3:32 PT).

The incident was triggered by a service outage at Amazon: Amazon echo services.

The root cause of the portal outage was a bug in the portal code which mishandled the specific error returned by Amazon when reporting device statuses, creating a continuous loop which made our servers non-responsive.

The bug has been fixed, and I can tell the Amazon echo services are also working fine now.

Portal status page

Wed, 17 Sep 2025 12:04:15 +0000

For whatever reason my eisy lost the Portal connection causing Alexa not to work. I rebooted the eisy and the connection was restored. Not sure if rebooting was the solution. But I now noticed that the portal page in the AC no longer shows the Portal status. I just get this response (Bad Request) when accessing the page.

Thanks for any insight

Portal disconnected a couple of nights ago

Mon, 04 Aug 2025 17:28:16 +0000

This portal disconnect is unusual, typically it's rock solid. I was notified of the disconnect via UD Mobile. I never received a Portal reconnect.

A couple of things I noticed:

- Finder for https://eisy.local/desc doesn't work anymore. No popup for LAN, Cloud, PG3 when selected. Authentication to Portal from the AC doesn't work anymore, although local admin does. I am a alpha/beta tester of the new EISY web interface. And of course, I did try the usual Java clear cache etc with no effect.

- And while trying to figure out what was happening with Portal I noticed this in the AC as well👇

Not the end of the world, but I'm curious to know if anyone else noticing this behavior?

Maybe it's just me??

Bad Request trying to add ISY

Sun, 22 Jun 2025 14:54:36 +0000

One of two of my ISY locations are showing no green dot / offline. I removed the ISY from the portal, and re-added it. It's in pending mode, but on the ISY, clicking the approval button results in "Bad Request". I know ISY is EOL, but I just renewed my portal subscription, so I think things are good on that end...

Portal / Alexa is acting dumb

Sun, 13 Jul 2025 21:32:13 +0000

@bmercier I seems amazon has changed something and caused bad response messages. When I vocally operate ISY Portal device I get back a verbal message "I don't know how to do that". My polISY programs still seemed to still be triggered, most of the times though.

Nothing has changed at this end. I now tried to "Discover devices" with nothing new found several times. I have changed some Text in the ISY Portal for "T V lights" to "Tee Vee Lights", same thing happens using the "television lights" verbage command On/Off.

This seems to be all some change at amazon's end, or some lack of feedback from ISY Portal to Amazon. Most commands still work but most or all, retort the "I don't know how to do that" error response. All my programs are listed as "switches" to avoid t constant asking "are these are lights?". I use On/Off commands via ISY Portal only.

Mostly a heads up. Anybody else experiencing this new problem with Alexa commands?

The portal integration is down.

Thu, 12 Jun 2025 22:45:16 +0000

The ISY portal shows offline again. No Alexa connectivity.

eisy offline frequently

Fri, 13 Jun 2025 00:50:31 +0000

I’ve been noticing my eisy going offline randomly. Unit feels very warm while offline. I haven’t noticed if it’s always that warm during normal operation. I’ve tried power cycling. It just seems to go back online on its own. No internet outages during offline periods.