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It's all good. Thanks IndyMike! The second PLM restore after I restored from my backup went so much better.

That makes sense. I've got a good backup that should work. Should I do a factory reset of the PLM first?

Just looked at my PLM links table. Seems a little light. Yet trying to do another PLM Restore does nothing. What should my next steps be?

Finally had my 8 year old serial PLM completely die. Just received my new one. Followed the instructions to replace and restore the PLM (plug in PLM, boot EISY, etc). Did a restore PLM and manually restored devices that had issues.... I can send commands to individual devices now from the admin console, but it will not receive states from the devices nor can I send commands to groups or scenes. In most cases I can query an individual device but that's about it. What am I missing here? Did the devices' link tables get written but possibly the PLM did not? Thanks y'all! EDIT: Tried rebooting EISY through both power cycle and Reboot command in admin console. Still no luck. EDIT 2: Another weird symptom. Seems like items are missing from the scenes in the admin console (on levels, etc.)

I had this problem in the beginning when I migrated to the EISY. It couldn't reach the time server through my router, but when I plugged it in directly to my Uverse modem it worked. I ended up finding a setting in my router that would enable NTP (I use the Ubiquti Dream Machine router).

I finally got back home from an extended trip and started playing with this again. I ended up putting the EISY right on the AT&T Uverse LAN (before my Ubiquiti router) and the time set. After further troubleshooting, I found some settings in the Ubiquiti router that needed to be enabled and mapped to a timeserver -- it seems like, since the time server isn't settable in the EISY, it's looking for the router to be the NTP server (I think). Of course, since I can't change the time manually, I won't know if this is the final solution or not until perhaps DST goes away again or the internal clock starts to lose time for some reason. Thanks for all of your help, guys!

Yeah I think so. I didn't want to do it on the holiday weekend, I'm heading out on a trip for the next week so I'll open a ticket when I get back home -- things are running well on the old ISY. I did get it talking over the hardwire Ethernet. I connected it right up to the router instead of the unmanaged switch and it's coming up in the finder now. Thanks for your help Techman. I know you've been here for a long time.

Yup. Every time.

Yeah I tried setting up via Ethernet first. UD Mobile didn't see it until I disconnected it, restarted it, and went the wifi route. I evert tried manually setting up UD Mobile with the IP address that the router assigned to it via DHCP.

No dice. Left it disconnected from power for a good hour. Also I've run the package update numerous times.

It's connected by WiFi right now with DHCP. When I connect to the network with the Ethernet port I can see the device from the network (different IP) and ping it but the launcher won't find it. I've cleared the cache, re-downloaded the launcher, rebooted the device, restarted the device, did the hokey pokey, and I'm still a few days and hours ago.

I am in the process of commissioning a new EISY. I have both running on my network right now and can switch the PLM between them since they are running essentially the same system. However, the EISY will not set it's time. The ISY will synchronize with the computer and the NTP server, but the EISY will not. Tried rebooting, tried power cycling, tried pulling the power and turning it back on. I've searched for solutions on the forum but nothing seems to be awry with my router or anything like that. Also tried manually setting time via SSH and FreeBSD commands. Was not allowed. Should mention everything was upgraded and it's running version 5.8 and the UI and firmware match. Using Ubiquiti Dream Machine router on AT&T Uverse. Also, I'll add this to the thread, the IoX finder only works when the EISY is connected by Wi-Fi. When hard wired to Ethernet it isn't found, although I can see it on my router and ping the IP address. And the Admin Console only has settings for one Ethernet device which appears to be the wireless. I would like to hardwire Ethernet this if possible. @Michel Kohanim you're my only hope LOL. Thanks!

I came here to make sure I wasn't alone! Mine is down too.

I'll tell you what... I've heard many complain about the simple aesthetics of the Insteon keypads with the paper labels, but I wouldn't have it any other way. $70 for a keypad was within my range but having custom etched keycaps was not (and I made too many changes to the programming on the 11 keypads I have) and I made some nice colored buttons with a color laser printer. Although I have always thought that the next iteration of the keypad line could be a customizeable touchscreen... a digital 8 "button" (or however many "button") keypad, perhaps with multiple "pages." Of course, as with all things, it seems like an easy and cost-effective device if you are not the one trying to manufacture and market it. But for everything else, I'm not sure what you could do beyond Decora or toggle, other than custom etching the paddle or doing screwless covers.

Just saw this announcement on Facebook.... Looks like it was posted today, June 9, at about 1:15 PM CDT or so. https://www.insteon.com/blog/2022/6/9/fnustys354bfmcmchr36wgvrn5h41z

I don't understand why Z-wave doesn't have a comparable keypad. My nine keypads are the main IO of my system.

I've been called weird for putting dimmer switches in the bathrooms... I didn't put in Insteon in the bathrooms, but I came close...

Are there any decent Zwave keypads?

I would imagine that they may have just shut the doors and the forum and hosting just expired after a while due to non payment. Maybe.

I'm pissed. Just like most of you. I've been an Insteon user for 15 years. I'm glad that I was smart enough to get into the ISY about 15 years ago and to keep my home control off of the "cloud." I have friends with homes full of Insteon that went the "Hub" route. And they are pissed. But, we've made it this far with our Insteon systems because... well, we liked them. Enough, anyway. So lets talk about what Insteon did right. Just in case anybody out there is listening... Feel free to add to this list. The Keypadlinc When I started with Insteon over 15 years ago, all I wanted to do was to control four sets of kitchen lights from two convenient locations. I bought two keypads and two dimmers and set them up on a plug strip in my hotel room and was amazed at how well everything worked together and synced. We moved in and I installed them and realized... there were four blank buttons on the keypad! What should I control with them now? The Keypadlinc, though comparatively unattractive compared to other ones out there for Z-wave and Lutron, seems to be far more versatile. With the old clear buttons, you could make custom labels easily. You could use them in 6 button and 8 button configurations (all nine of mine are in 8 button mode). The Keypadlinc is what I will miss the most. If any of my friends or family decommission their system, I'll buy a few Keypadlincs from them (along with their PLM... Just in case.) I would have loved to have been able to move the internal load to a button other than "A" though. The devices were relatively simple I'm an industrial automation engineer. I program complex conveyor and sortation systems for shipping companies and major e-commerce sites (yes, that one). I like simplicity when I can find it. Insteon has inputs and outputs. It's easy to make an output react to an input. Z-wave kind of scares me. Dual band In the beginning I had trouble with Insteon powerline signals making it to the other end of the house. I used the wireless phase bridges and repeaters with varying success. I used the Filterlincs on "noisy" devices. After some old Keypadlincs died and I replaced them with dual-band, it all works. Every. Single. Time. No repeaters, no filters.

Michel, Thanks for your efforts through all of this. The quality and support at Universal Devices is exemplary, the exact opposite of Smarthome. Your stuff just works -- I love my 994i. I don't come to the forum a lot anymore because I really don't think about my ISY and my Insteon setup -- it's there and it works perfectly and I didn't even know of the Insteon debacle until a friend sent me a text yesterday about it. I guess that at some point I'll need to upgrade to a Polisy if/when I need to start adding Z-wave stuff into the mix as things break. I know you're getting flooded here with questions and requests, I'm in complete agreement with you that a good business move would be immediate support of Hub customers, and getting a PLM-equivalent out there (I've been through so many of them and it's the most important link in my system). I would love you guys taking over the Insteon IP and manufacturing but that sounds like a huge undertaking. We're all behind you, friend! -- Bill

I want to take a moment here to commend Universal Devices for their outstanding support. I just visited my forum profile here and discovered I joined here nearly 12 years ago. Which means I've been a UDI customer for nearly that long, and I have never - NEVER - had a bad experience. Or even a mediocre one. Every single time I have run into an issue with my ISY I have had almost immediate support. Whether it be on a weekday or on a Sunday evening, I get responses on the forum and the trouble ticket system within hours. I get NOTHING like that at work when I deal with my industrial automation vendors. Michel loves his company and I can tell that he puts his blood, sweat, and tears into it. UDI has a focus on continuous improvement and customer service. And the community here is just as awesome. Thanks, guys, for all of your help.

Brian I just had the same thing happen over the past few months. It literally took a day of being unplugged for it to reset. Sometimes it would work for a few weeks, sometimes just a few hours. I replaced it last month. Seems they only last a few years.

On a similar note, I have a 911 Flash keypad button at the front door that flashes the outside lights if double-tapped (FastOn). It also sends me a text message. The flash program stops when the button is turned off or fastoff. Really, instead of a flash, it uses a "repeat' routine with a large number of repeats. That way it will eventually time out. I did this because one time we had an ambulace come to the house and they couldn't find the place. Now I can tell 911 to look for the flashing lights.

Thanks Michel, I put it in on Saturday. So far it works great compared to .13! -- Bill