OK, I got the console up again via the support website. Now I'm getting a console window with everything there at the top (menu, tabs, etc), but all the tab content is missing (i.e. I can select the tabs but nothing is displayed below them). Therefore, the 'default webpage" button is not showing, and neither is my network devices.
???
UPDATE: just cleared JAVA cache. Also noticed the console never asks me for login credentials. Selecting "log on" under "file" in the console does nothing. "help...about" shows nothing but copyright.
??????