I feel like I'm always getting the short end of the stick with smarthome. I've spent thousands over the years and I have numerous KPLs that hang every time there is a power disturbance, switchlincs with flakey buttons, KPLs with slightly mismatched key colors and a box of smarthome hub products that never worked right. After awhile I quit trying anything new because they always shipped 1/2 baked functionality and never bothered designing in the ability to update their firmware.
I probably have 50+ Insteon devices in my house (much of it 10+ years old now), and something is "always" broken. I worry I'll never be able to sell the house without ripping it all out.
I just ordered a new ISY with z-wave and I think I'm going to test those waters a little
I do think the KPL functionality (other than the frequent lock-ups), is great though. I don't see any alternative product with the flexibility. The custom button price is killing me though... Trying to get by with 4-5 of the 50-button kits, but some things just won't map (fireplace, tub, shower, basement)...