ESKO

Hopefully this will get resolved soon!

I am unable to login with the UD mobile app. Since my wife also has the same app on her phone I tried using her phone but received the same error. Next I tried to login to the UD portal from my laptop but was also unable to login. Just wondering if there is an issue with the UD portal service ?

Got a reply from the support folks and they had me upgrade to 5.3.4 firmware. After the firmware upgrade the ISY portal connection started working. My next challenge will be to see what the UD App and Alexa are able to do. Thanks again Mr.Bill.

Thank you Mr.Bill. I did register the ISY994 UUID during the ISY Portal setup/registration. On the ISY Portal the ISY shows up as "not connected". The ISY is of course working normally in our house. I will send a support ticket and hopefully they can figure something out. At least I haven't paid for anything yet (just set up the 30 day free trial yesterday).

Thank you for the suggestions. I am on ISY994 (on 5.0.13 firmware) and have followed the instructions as per the UD Wiki below; ISY Portal Account Setup There are three steps for having ISY communicate through ISY Portal: 1. Creating an account on " ISY Portal if one does not exist (click on the Create new account link). If one already exists, simply login 2. Registering ISY with your account in ISY Portal using ISY's UUID (Help | About - also included in your invoice). To do this click on the Add ISY button and copy/paste the UUID from your invoice or order notification 3. Giving permission to ISY to communicate with ISY Portal Login to the Admin Console Click Configuration | Portals tab You will see a request for access from your account in ISY Portal Approve it You are done! --------------------------------------------------------------- Unfortunately in my case the portal shows up as offline and will not connect to the ISY Portal. Tried to click the refresh button but no luck. I only signed up for the 30 day free trial to se if this would work.

I'm a total newbie to the ISY portal and am not able to get the ISY to go online. The portal integration displays "offline". Not sure about how to "resolve the DNS name for the portal" as you suggested. Any help would be greatly appreciated.