pmarson142

Thanks everyone for your assistance and patience my issue has been resolved. @larryllix and @Geddy steps have corrected the problem. I also had to change my URL after I got the launcher installed because the new modem assigned my ISY a new ip address.

Thanks so much this fixed the issue. I did change the "opens with setting" and removed IoX from the java cache viewer. The IoX launcher installed but was still not able to open the admin console. So I checked the ip address of the ISY and I guess the new modem had changed it. Replaced the URL in the launcher with the new ip address and all works. Thanks

Yes my router was changed and I'm thinking that has something to do with it. I'm running windows 10. I can't get the UD shortcut to install that starts the IoX launcher to start the admin console if that makes sense. When I click on the start.jnlp file the java window opens then I get the unable to launch error Java screenshot.pdf

I have java v8 update 391 and running windows 10 on my laptop. The "unable to launch" happens after I click on the start.jnlp file. I attached a screen shot of the details Java screenshot.pdf

Yes all three boxes were checked and I downloaded the launcher directly from the ISY wiki page. The ud shortcut was removed from my desktop when the cache was cleared now I can't get it back

Hi looking for some help, I'm not a computer guru and I've been pulling my hair out trying to fix this issue. I changed my internet service provider today and can no longer get the admin console to work on my laptop. Everything worked find before the change with no issues. I can communicate with the agave app and everything works. I can use my laptop with the portal everything works fine. The issue is trying to get the java to install the admin console I get and error message "unable to launch the application". I have searched the forum and this is what I have done so far. Cleared java cache, rebooted ISY, removed and reinstalled java, rebooted laptop, added isy.universal-devices.com to java exception list. Nothing has changed in the setup except the modem and new service provider. I'm ready to give up so any assistance would be greatly appreciated.