John Terwiel

I had to buy a new door lock to allow nurses to enter our house each day. I bought one that uses zwave to communicate with Alexa. I have a disabled wife that can't get to the door to let the nurses in each day, so I thought I could just buy the lock and it would work after setting it up. After days and days of screwing around I finally discovered that even though I had "Samsung smart things" communicating with some things I didn't have a hub. I then tried my ISY and after considerable amount of trying, I discovered that it doesn't actually have the zwave output installed. I called Universal Devices and was informed that I couldn't get the zwave option, I had to buy all new components. So I tried buying the components but after many hours of first not being able to put "Canada" in the country location (field in store), and then can only pay with Pay Pal. I finally organize delivery to a US location, and about an hour on the phone with PayPal to reactivate. Just as I am getting close to the finish line I get a e-mail saying I have to buy from a Canadian company (that is 3 time zones away compared to same time zone). Ok so I find the CDN dealer and these components say out of stock and 5 weeks wait till they get them (plus an other week to ship them back across the country again). I can't wait more than 6 weeks just to get a lock working, so I decide to find something else that would provide zwave. I look up a comparison sheet and discover that nothing works with the Insteon stuff I have besides Insteon hub and the ISY stuff. Talk about aggravating! So after a horrible number of days trying to figure out how to get the front door to open for the nurses each day, it is either: 1: Find someone who is upgrading, to sell me there old ISY994i (with the zwave output). 2: Buy another type of lock that doesn't require zwave to control it. 3: Put my wife in a home, (which is really were she should be but our stupid medical system thinks it is better to turn the husband into a personnel slave!) 4: Or for Dynamitic Devices to do the honorable thing and just sell me a z wave board for my ISY that I bought in 2019, not that long ago. In trying to research how to fix the problem, I read a number of comments how good Universal Devices was with customer service, I would say the opposite! I have never had a company so difficult to deal with. They don't even have the courtesy to support their old product and force customers to replace their ISY's completely and then to add even more insult to the mix, they don't even give a trade in or discount to returning customers. That is what they think is customer service. Just unbelievable what our world is turning in to, everything is about making a profit without consideration for PEOPLE. They somehow have forgotten that happy customers make greater sales in future not less profits.