JGraves

My eisy is reconnected to the Portal. It's also working in UD Mobile. Alexa functions are also working again. Thanks to everyone for your quick responses and to the UD team for solving the problem. It's still interesting to me that my other eisy was unaffected.

The eisy at my main residence no longer connects to the portal. It was connected and functioning normally yesterday including access through UD Mobile. I noticed the eisy was offline when UD mobile placed a warning icon next to the controller. I am able to connect to the eisy through IoX. I noticed that the version was 5.8.3, so I upgraded to 5.8.4. When I did this, the notifications tab in UD Mobile reported the upgrade. It also reported PG3 stopping and starting. On the IoX Portal tab, portal integration shows offline. I tried refreshing and that didn't work. Tried rebooting the eisy, no luck, tried the refresh again, no luck. Also tried refreshing from within the Portal without success. I have a second eisy at my vacation home that is connected to the portal, can be reached through IoX, and is fully functional from UD Mobile. I thought about revoking the portal service for the disconnected eisy and then setting it up again but am not sure if there are any downsides to that. I have extensive integration with Alexa and would rather not have to set that up all over again. Any suggestions on what to try next for the disconnected eisy would be most welcome.

Brilliant Dennis. Worked like a charm. Thanks so much.

I have an eisy installed at my second home. I use UD Mobile and ISY Portal to access it. I plan to remotely update to the latest version of IoX. Is there a way to remotely backup the current configuration before proceeding with the update?

I acquired a Zipato remote with the goal of replacing my older RemoteLinc devices. I had a heck of a time simply adding it to my eisy. Now that it's recognized, I added it to a scene as a controller. Trouble is it's not controlling the scene. When I look at event viewer set to level 3, I rarely see any evidence of communication between the remote and the eisy. When I query the remote, I get a response that it's "not awake". I've tried using the admin console to force it to stay awake but that's not working. The admin console indicates that "Keep Awake" is on but when I run the query, I get the message that it's off.