DBC

Folks, great news. Back up and running. One of the techs at UD was able to assist. Looks like we lost network/internet connectivity during an automatic update. Went through a series of commands in console and poof! Like magic all returned. Thanks for all the assistance!! Much appreciated.

Thanks Geddy ....... agree, getting a bit deep now. So far all commands run are queries vs changes so nothing should be corrupted. Cheers. Any idea how to grab the version from the console? Required to create a ticket. TKS

Looks like IoX Service not running. Checked in the rc.conf file and no inication of IoX starting. Also says maintain by UDX so not making any changes there. [admin@eisy /etc]$ more rc.conf ###MAINTAINED BY UDX#### ###DO NOT MODIFY### ###MATTER SUPPORT### hostname="eisy" # Set dumpdev to "AUTO" to enable crash dumps, "NO" to disable dumpdev="NO" zfs_enable="YES" dbus_enable="YES" sshd_enable="YES" clear_tmp_enable="YES" #NTP ntpd_enable="YES" ntpd_sync_on_start="YES" #HDMI is disabled by default #kld_list="i915kms" #make sure we support double stack ipv6_ipv4mapping="YES" #don't delay the boot waiting for default route defaultroute_delay="0" #Network Interfaces (default) rtsold_enable="YES" rtsold_flags="-a" dhcpcd_enable="YES" dhcpcd_interface="re0" dhcpcd_flags="-b -h eisy" UDX_UPGRADES_LOCKED="YES"

Hi there. So got into console via putty SSH. Did get new IP address using similar command. got error DHCP Client Service not running. Started the DHCP Client service and now have an IP on the EISY. Can ping internal and external ips so DNS and IP/TCP working. Tried to connect via manual method through IoX using IP Address but no luck. Found the following in the /var/log/messages file .. Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.271 [pg3] ^[[32minfo^[[39m: ------------------------------------------------------------ Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.274 [pg3] ^[[32minfo^[[39m: Starting PG3x version 3.2.27 Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.275 [pg3] ^[[32minfo^[[39m: Using Workdir /var/polyglot/pg3/ Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.279 [pg3] ^[[32minfo^[[39m: Starting sqlite database at /var/polyglot/pg3/pg3.db Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.284 [pg3] ^[[32minfo^[[39m: Encryption key found ID: 4e2e082c-144b-46a7-aa0d-85183fdfda27. Database version 1 Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.288 [pg3] ^[[32minfo^[[39m: Query IoX for platform UUID. Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.302 [pg3] ^[[31merror^[[39m: Getting IoP UUID failed: Error: connect ECONNREFUSED 127.0.0.1:8080 Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.303 [pg3] ^[[31merror^[[39m: Is the IoX service enabled? The IoX service must be enabled for PG3x to start. Jun 19 09:01:09 eisy daemon[76888]: 2025-06-19 09:01:09.303 [pg3] ^[[32minfo^[[39m: PG3 shutdown complete with code: 0

Cant confirm version as cant access right now. Don't believe an update occurred. All cables changed and all other local devices performing as before. Full internet capability on all other devices. Performed hard reboot and soft reboot to no avail. also unpowered for 2-3 hours. No difference.

EISY working great for past 10 months. Last week between midnight and 4 am it looks like the EISY lost all configuration. IP was lost, IoX wont connect, tried adding the EISY manually in the IoX client to no avail. Cant ping it. UDMobile wont connect ..... says cant contact host error 403. No other network changes made at that time. No router updates or changes. Rebooted EISY several times to no avail. Connected to screen and keyboard and can see bootup process running. ifconfig shows no ip address on re0. Any thoughts?