TMcCarthy

No, don't have the ISY994 anymore. The PLM is old. Originally installed in December, 2013. Thanks very much for your help!

Hey Geddy, My replies below. Q: "First, please backup the current IoX system to have a current backup. How recently have you made a backup otherwise?" A: Done. I have a backup from when I upgraded to 5.7.0 from 5.6.3 Q: "What do you get when you click on Tools / Diagnostics / PLM Status Info?" A: 0.0.0 v0 / Not Connected Q: "Lastly, how is the PLM connected to the eisy? Only USB connections are available for the PLM. What wires are being used to connect the PLM? If a USB type PLM all good. if Serial what adapters are you using to connect to USB?" A: I purchased one of the serial PLM kits when I bought the eisy Q: "Next I would suggest opening a support ticket with UDI if there is other troubleshooting they can suggest." A: I did the full power shutdown on the eisy and powered down the PLM. Plugged PLM into separate outlet then plugged in the eisy, but after eisy rebooted I still get "0.0.0 v0 / Not Connected" So, I'm assuming the PLM is shot. I'll open a UDI support ticket with the assumption I'll need to buy a new PLM. Probably go with a USB one like 2413U. Thanks for your help!!! Tim

I've checked all you suggested, but haven't done the full power shutdown yet. The IoX firmware is 5.7, the eisy is 5.7.0_5. When looking at the Event Viewer I see the attached and it says "PLM not initialized, command not sent." What does that tell me? Thanks! eisy_231110.txt

No change. Could my PLM be shot?

Hi, My eisy has been working fine until a few days ago. I can see everything from the Admin Console, but trying to control anything doesn't work. I've tried rebooting, but no change. Help is appreciated! Tim McCarthy