DWagner01

I did follow the directions and i did approve it in the ISY Config/Portal tab, I have done this before on several other systems I have set up. On this system I kept getting the yellow dot and it would not change to green after approving it. I did what tech support and others said as far as refreshing, deactivating and re-activating etc. I also power cycled the ISY (not that I thought it would do anything for this) and it didnt do anything. I offered to let UDI keep the $23 for the ISY portal in case they ever decided to reset the acct or whatever to fix the issue but they refused. I thought they needed the money and that is why they have the revenue stream set up. Had UDI reset the account or whatever it may have worked. Since this was for my personal account for a new home I can use Homeseer. If this was to happen on a system I set up for someone else it would not fly unless I use their pi version. Not the most robust system but its cheap.

I tried every combination you can think of. I am setting up Homeseer now. UDI tech support was not willing or just now able to reset the acct or anything.

Just wasting my time with this.

So you are saying you can buy the Mobilinc portal on UDI website for $23 for 2 years. I dont see as an option it and I always gave UDI the money not Mobilinc on every system I setup since UDI created the portal. Pretty sure they only sell their own Portal.

Alrighty then it looks like it will be a late night moving everything to Homeseer. I have been installing UDI products since ISY26. I paid $23 yesterday for a 2 year portal subscription like I have been doing on the older firmware for a few years. Tech support insists I bought the Mobilinc portal. You cant even buy the mobilinc portal on UDI you have to go to Mobilinc. I only use their Pro app since I have many systems out there over the years and its the lesser of the evils. Now they canceled the ISY portal (no longer says active and I cant activate it) so I guess I am getting a refund and shown the door. SMH

I put a ticket in and told them I enabled the portal in the ISY ADMIN and it is still yellow in the portal even after refreshing and signing out a few times. It will not let me connect to the Echo or Mobilinc because it is still yellow. Tech support is telling me to follow the steps I already followed even though I told them I did already. At this point I may just ask Paypal for a refund and use Homeseer instead of the ISY. I had the ISY in my last house and wanted it in this house but if its not ready for prime time yet I am going to move on at this point its been over a year (I waited since last May and I am home recovering from surgery so I wanted to get this going finally).

Thank you Mr. Bill. Its always something when I am trying to set up something new.

I am having the same problem but it is already registered under portal configuration. So now what?