leob001

Yes. I submitted a ticket to UD support - they were able to straighten everything out. I then was able to download the Z-wave software module, and install my Z-wave device.

I get "Not a valid serial number" even tho the SN listed matches that of my ISY. Also tried to Add product option above the Action tab, but the Z-wave dongle is not listed in the product pull-down menu. I just noticed that under the Product tab, it shows I have an ISY99i/IR PRO, not an ISY994i/IR PRO. I suspect that may be the source of my problems. I must have mistakenly selected the wrong device when I registered it 8 years ago. I tried adding an ISY994i/IR PRO, but get back "Error: Not a valid serial number". I've submitted a ticket to UD support - awaiting their response.

No. When I select Help | Purchase Modules |, there are no options listed.

No. When I select Help | Purchase Modules |, the option to purchase the Z-wave module is not shown. I've about come to the same conclusion. Thank you all for your help.

I've tried that, and was taken to my profile page. Nowhere did I see a link for the Z-wave module.

None. When I click Help | Purchase Modules |, I'm taken to the UD ISY portal login page. I believe so. See attached. How would I verify? Create a support ticket? I should add that all of my Insteon devices and programs function normally thru the isy.

No. I do not see the Z-Wave module option in the Help | Purchase Modules | dialog. Nor does the top level Z-Wave menu show in the Admin console. And in the About dialog, only OpenADR appears under ISY994i/IR-PRO.

I've upgraded ISY firmware to 5.3.0, upgraded Java to 8u271, cleared Java cache, and installed the 5.3 launcher using the link indicated in the 5.3.0 forum post. The admin console still doesn't show Z-wave is installed. Bad dongle? Any ideas? Thanks.

Thanks lilyoyo1, I'll try 5.3. I've verified the dongle is installed in the bottom expansion slot. Photo attached.

I have an ISY994i/IR-PRO purchased in 2012. I recently decided to upgrade to Z-Wave, and purchased the Z-Wave dongle from UDI and installed it in the 994 per the instructions here: https://wiki.universal-devices.com/index.php?title=Z-Wave:_Ordering/Assembly_Instructions I also upgraded to 5.2.0 prior to installing the dongle. But, after I powered up, I do not see the Z-Wave module option in the Help | Purchase Modules | dialog. Also the top level Z-Wave menu does not show in the Admin console. And in the About dialog, only OpenADR appears under ISY994i/IR-PRO. Any advice where to go from here? Thanks.