DButchart

Ok, everything is now working. On Sunday I checked in to the Admin Console and the Portal Status was registered AND on-line. Voice commands have now been working fine for the last few days. No idea what changed to complete the link.

Oh yeah, the new box already had 5.3.0 on it.

Yeah - I found the quick start instructions and got the defaults. Formatted a 16 GB SD card and restored my backup using the pointer you showed me. The web interface worked fine, but I still had a problem getting the voice commands for the Alexa ISY skill to work. So I fired up the new 994i box, restored my backup to that, and, after a bit of struggle, updated the information in the ISY Portal with the new uuid and got the box on-line. I then recreated the voice commands for Alexa and tested them. So far, so good. This morning though, the 994i works via the Administrative Console, but has gone off-line for the Alexa skill. Going to Configuration -> Portals shows the portal is registered but off-line. Trying File -> Enable Internet Access gets me a error pop-up "Failed Enabling Internet Access". Trying to revoke and reattach in the Portal Integration window gets me "Bad Request" Checking the error log didn't help - I guess I need to open a ticket for UD to interpret. Thoughts? I originally set this up quite a while back, so I may have forgotten a crucial step somewhere

Oh yeah, I'm on 5.3.0.

Sorry for the delay - I tried formatting a 16 GB SD card. That was successful, but now I need to figure out the default password again. Got to dig out initial setup instructions, if they survived our recent move. ?

My 7 year old ISY994i is having problems with the voice interface module - for a while I was able to fix the problem by unplugging power, popping out the SD card, popping it back in, and reconnecting power. (I read about that trick in one of the forums here.) Early this week the problem came back and the fix no longer worked - Alexa tells me it can't find the device/scene I want to turn on or off. And I just tested it today and it is working again. I ordered a new ISY994i when I had to do the temp fix the 3rd time, but I'd like to know if anybody can provide a step by step replacement process for setting up the new unit, restoring settings to it, and the order in which to register and deregister the old and new devices.