We have a new ISY and are trying to connect it via ZWave to a Schlage BE469 CEN 625 deadbolt and two Schlage FE599NX CAM 619 ACC 619 door handles. The ZWave works most of the time on the 469 deadbolt but definitely not a high enough percentage of the time for something important enough as a lock. The ZWave works less than 10% of the time on the two FE599NX door knobs.
If we put the ISY less then 3 feet from the lock with line of site to the lock, it still works less than 10% of the time. Yes, the 3 Schlage locks are the first 3 ZWave devices in the ISY.
When issuing a lock request in the UD web portal we get the following error. Also, the two door knobs do not report their current state, but the deadbolt does. The ISY is about 8 feet from the deadbolt and there is a wall between the ISY and the deadbolt. All the locks are in metal doors.
Any suggestions on how to make this work reliably?
Thank you,
IT Solutions