PBeyard

There are some things that changed when I upgraded; the only documentation I can find at the Wiki is for 4.6.2. Specific questions: In a scene, what does the small right pointing arrow to the right of 'On Level', 'Ramp Rate' and 'Retries' do? It seems to bring up a list of variables, but only the ones that aren't state variables? Where is the 'Copy Scene Attributes From...' functionality now? Thanks in advance

I received that as well. I use Agave (which I found to be more reliable than Mobilinc). I assume their app is for hub control, not ISY. It also prompted me to check https://www.insteon.com. It is unchanged from my last look; I was not able to find any working links to product for sale.

Encouraging news. Thank you for sharing.

To be honest, this would discourage me. It is basically the Kickstarter model, when companies do not know what the demand for their product might be. If the product is new, there is no established user base, the company is small... then that model may make sense. For an established company with an installed user base it will look like what it is: trying to get customers to front its initial capital outlay. That's going to anger at least some of them. Right now, they are tap dancing on a land mine. IMO they need to do everything within reason to avoid angering even one customer. There are alternatives to Insteon. I'd rather Insteon came back, but if I think the company isn't being run competently that won't be much different to me than when was out of business. This, of course, is only my opinion and I do not know how many others might share it.

On July 9, 2022 I sent Insteon a contact email asking if they planned to sell devices again. (I am aware that subsequent updates have indicated that they do.) I just received an email response. It was apologetic for the delay, and said the following: Check their blog, here: https://www.insteon.com/blog, for answers to frequently asked questions. They are on Facebook, Instagram and Twitter. Peer-to-peer discussions are at the Facebook Insteon User Group and on Reddit at r/Insteon. It asks customers to first explore these avenues for answers. It ends asking that those with unresolved questions re-send those so they will go into the new customer contact solution. It came from someone named "Joanne".

I received a July 28, 2022 update from "Ken" at Insteon. It does not appear on the blog at their site yet. The bullet: Subscribe to the hub by 8/1 to avoid service interruption. They are moving to a new e-commerce platform and expect to have on-hand inventory for sale starting mid-August. They have placed orders for new product but the lead time is much longer and no specifics were offered. They are migrating to a new and more robust customer support system and are working the customer support backlog. They are actively recruiting employees A forum is available at https://forum.insteon.com. I had to create a new login and there are not many threads at the present time; I saw no "forum.smarthome.com" content. They intend to offer surveys about usage for the purpose of prioritizing their efforts.

Folks' list of what devices they consider most important it likely to vary, but I'd be shocked if PLMs weren't high on most lists. They need to focus on getting those stocked, then they need to work out how to greatly improve their reliability. Whether that's an internal redesign or licensing that to someone with a good track record, perhaps whose name begins with 'U' and ends with 'niversal Devices'. MrBill, your sig gave me a chuckle!

I'm not a Hub subscriber but I did subscribe to their mailing list. That happened this way: I sent them a question via their contact form, essentially asking if/when they were planning to offer Insteon devices again. They did not answer it, exactly, but a day or two later I received an opportunity to sign up for updates, which I did. As I recall, this amounted to little more than handing them an email address. But I have not received this missive. I hope they plan to keep everyone in the loop, but in case not - thank you for passing this on.