Shelly Plug US was discontinued in August 2021 due to some significant manufacturing issues we had with a prior partner factory.
We completely redesigned the plug. enhanced safety features, 30% stronger Wi-Fi radios (two instead of one), Bluetooth, improved accuracy for power measurement, as well as upgrading the MCU, doubling the flash, and giving it all of the "Plus" product features.
It is now equivalent to Shelly Plus 1PM but in a plug form factor. Some of the more interesting features are support for TLS 1.2, a built-in microJS editor, and RPC based APIs (which are also added to the scripting editor).
We've had a lot of supply chain issues and had to make a final hardware redesign for our NRTL certification (Intertek), but the product should be in stock within 6 to 8 weeks. All back orders should be filled promptly at that time.
Regarding social media and forums - there is a great deal of participation by management on Facebook, however, that is a community support group. The forum support is connected to our tech support department, but provided by one of our distributors. For actual technical help form Allterco, please go to http://shelly.cloud/support
Have a great week!