borg3814

The solution was support had to force the module to reinstall.

@Javi I think we're getting closer. My ISY was not under my products. So I added it. But when I click modules it comes back with, "Not a valid serial number". Any other thoughts or go ahead and create a ticket?

I just tried manage modules from both Admin Console and from UD Mobile. Admin Console says I'm up to date. I rebooted and still not getting the Config Tab, Portals Tab. UD Mobile says, "Manage Modules? This will update ISY Modules." every time I press it. I've rebooted and still no Config Tab, Portals Tab in the Admin Console. Manage Modules is labeled, "Install or view status of Modules" it never gives me a view option so I'm guessing there isn't more than one thing for it to install and it isn't installing it. I've also power cycled the Polisy. I have this error in the Polyglot V3 Dashboard: 5/16/2022, 11:07:08 [pg3] debug: Scheduling http://192.168.10.20:8080/rest/profiles/ns/0/connection to group system 5/16/2022, 11:07:08 [pg3] warn: ISY Response: [Try: 1] [redacted] :: [401 - OK] :: 6.107067ms - http://192.168.10.20:8080/rest/profiles/ns/0/connection 5/16/2022, 11:07:08 [pg3] warn: ISY Response: [Try: 2] [redacted] :: [401 - OK] :: 5.5834ms - http://192.168.10.20:8080/rest/profiles/ns/0/connection 5/16/2022, 11:07:08 [pg3] warn: ISY Response: [Try: 3] [redacted] :: [401 - OK] :: 7.273525ms - http://192.168.10.20:8080/rest/profiles/ns/0/connection 5/16/2022, 11:07:08 [pg3] error: ISY Response: [MAX TRIES EXCEEDED] [redacted] :: [401 - OK] :: 7.90009ms - http://192.168.10.20:8080/rest/profiles/ns/0/connection 5/16/2022, 11:07:08 [pg3] error: Error: GET http://192.168.10.20:8080/rest/profiles/ns/0/connection Failed :: 401 5/16/2022, 11:02:08 [pg3] error: getExistingNodeServers :: TypeError: Cannot read properties of undefined (reading 'status') at Object.getExistingNodeServers (/var/polyglot/node_modules/@universaldevices/pg3/lib/modules/isy/system.js:90:18) at async /var/polyglot/node_modules/@universaldevices/pg3/lib/services/node servers.js:210:21 5/16/2022, 11:02:08 [pg3] error: verifyNodeServers (redacted) :: Invalid response from ISY, skipping

The UUID shows up in my.isy.io but it shows offline and it was never online. I've tried removing it from the portal and doing the setup through the app again but it gives the same Error 400 ever time. The UUID will then show up in the portal again but still lists the offline date as the first time I tried the setup. If I try again a second time through the app while the UUID is still in there it says it's waiting for approval but there is no way to approve it since there is no Portals Tab in the admin console. There is also no way for me to purchase it through the Console as described in the wiki either. The wiki just does not lineup at all with the options present in the console or other parts of the process. Also this error doesn't seem to be common because I wasn't able to find it in the forum at all in reference to the portal.

Never had a subscription on it. And from the photo in the previous comment there is no Purchase Modules option in the Help menu. Choosing Manage Modules just gives me, "Your Modules are up to date!".

Under Prerequisites it says, "Make sure you have ISY Portal installed (Admin Console | Help | Purchase Modules | ISY Portal )" that is not an option. That would make some sense if it's not installed. Because under the ISY Portal Account Setup it says, "Click Configuration | Portals tab". There is no Portals Tab under config or anywhere else.

The issue is on the first login when it's connection to the isy. It never fills the url. The isy will show up in my.isy.io but it shows it offline. Once I get the error I can select the isy from my account when trying to set it up. But it gives a msg "Access Awaiting Approval for this ISY". To be able to try again I have to remove the isy from my portal account.

Getting the error below when trying to add an Isy to the app. If I set it up for local connection only I can connect just fine and control devices. But I can't get it to connect for access through the portal. Error: 400, Error 400. URL: http://192.168.10.20:8080/rest/portal-server/requests