FBoucher

Thank you for the response. Since the configuration was simple, I finally decided to delete and relink the device. It worked. The device is now linked back to the Polisy. I added it back to the scene and everything is back to normal. Issue closed.

Hi to all, I have a small setup with 25 various Insteon devices. I have a Polisy v5.6.0 connected to a PLM v1.B. I was having an issue with the PLM, so I factory reset the PLM. After that, I restored the PLM from the administrative console. So far so good. On the main page, I used the query function on each device to make sure I can get the status from it. One of my device, an On/Off Outlet (2663-222), has lost communication. I can't change or read the satus. I factory reset the device and used the Restore Device function from the admin console. But still, the device is not reachable. I have other devices on the same electrical circuit that work fine. So, what should I do next to fix the problem? Thanks for your help.

Thanks for the tip Brian. Will do just that. Any vendor in particular?

Hello Brian, as it turned out, the problem was that I had an old version of the Polisy BIOS. Apparently, that version was using com1 as default kernel output. Now that I have updated the Polisy BIOS, all is back to normal. I got my PLM from Aartech.ca, a genuine distributor of both UDI and Insteon products. However, this PLM was part of their surplus sold as is. They told me it had been recertified, whatever that means. Hopefully, the bad capacitors were replaced. Otherwise, I'll do it myself since there are not too many units available for purchase. Thanks for all your help.

In my setup, the RJ45 to DB9 adapter only has the three pins connected. While all 8 pins from the PLM are carried by the ethernet cable up to the RJ45 to DB9 adapter, the Polisy only see three pins.

Thanks Brian, I don't want to factory reset the PLM. I have 25 devices configured and linked. I don't want to loose that work. I don't mind having "linking with the Local Set Button on the PLM" disabled, unless you foresee problems. I can always send an IM configuration change manually.

On the white label I have: 2413S V1.B 1252

Hello Brian, When I received the PLM, I did a factory reset. I don't recall changing the IM Configuration. So, I have no clue why the PLM has that IM Configuration bit set. I agree the long string doesn't look good. As I mentionned in my last post, I managed to get Polisy and PLM to see each other by skipping the long string. I boot the Polisy and wait for the end of boot whistle to quickly connect the PLM cable to the Polisy. Hopefully, @Michel Kohanim will confirm the status of my Polisy.

I did another test. I plugged in the PLM while not connected to the Polisy. Then I hard reboot the Polisy. When I ear the end of boot whistle, I connect the PLM cable to the Polisy. And voilà, the PLM is now seen by the Polisy. Something is really wrong with the Polisy boot communication sequence. The garbage sent by the Polisy confuses the PLM. @Michel Kohanim Can you please confirm I have a bad Polisy or bad firmware?

@Brian H Here is an example of the message sent on DB9 by the Polisy when I hard reboot (AC Power OFF/ON): 00 60 21 5B D8 5B 34 98 E4 90 20 FF 54 0A 8A 02 82 02 FE F9 8A 20 FD 7F FF F9 FC FF 70 AA 55 FC 14 CC 38 C6 CE E6 FE F6 F6 F6 FE FF F8 FE E2 F6 FE F6 F6 FE F6 F6 F6 E6 F6 F6 FE F6 FE F6 FE F6 E6 F6 FE F6 F6 F6 F6 F6 F0 F6 F0 F6 F6 F6 FB FE FE F6 F6 F0 F6 F6 F6 F6 FE F6 F6 FE FE F6 F6 F6 F6 E6 FE FE F6 F6 F0 F6 F6 F6 F6 F6 FE F6 F6 FE FE F6 F6 F3 F6 F6 F6 E6 F6 F6 F6 F0 F6 FE FE F6 F6 F0 F6 F6 FE F6 FB F6 F6 F6 F6 F6 FE F6 F6 F6 FE FE F6 F6 F6 F6 E6 F6 F6 E0 F6 F6 F6 F6 E6 F6 F6 F6 F6 F6 F6 FE FE FE F6 FE FE F6 F6 E6 F6 FE F6 F6 F0 F6 F6 F6 F6 FE F6 F6 F0 FE FE F6 F6 E6 F6 FF FE F6 F0 E0 FF F6 F6 F6 E6 F6 F6 F6 F6 E6 F6 F6 F6 FF F6 After the end of boot whistle, the Polisy sends this with a pause between each pair 02 60: 02 60 02 60 02 60 Request to which the PLM doesn't respond. I tried multiple hard and soft reboots and got similar results, roughly the same sequence with different values. So, what do you think? Do I have a faulty Polisy?

@Brian H Hi, I used the DockLight program and performed basic testing. For 02 60, I got: [TX] 02 60 [RX] 02 60 21 31 48 03 11 9B 06 and for 02 73, I got: [TX] 02 73 [RX] 02 73 80 00 00 06 From what I can tell, the PLM and the cable seems to work fine. My next test will be to monitor the communication between the PLM and the Polisy. I'll put Docklight in Monitoring mode. I'll let you know what I find.

@Brian H Thanks, I just downloaded it. I'll set my test bench up and try it. I'll let you kmow the results.

Brian, I don't have an original PLM serial cable. I made my own with this pinout: DB9S pin 2 to RJ45 Pin 1, DB9S pin 3 to RJ45 pin 8, DB9S pin 5 to RJ45 pin 7. I have a computer with a serial port, a rarety these days. I tried connecting with an evaluation copy of Docklight, but I'm not sure that I had the correct setup. Can I try your test programs?

Well ... my problem is getting worst. In order to test the cable, I unpluged the PLM. Once I confirmed the cable pinout is as per spec, I plugged back the PLM and reconnect it to the Polisy. Now, no matter what I do, the PLM and the Polisy no longer communicate with each other. I have to isolate the problem, starting with confirming the PLM is still in woking order. Can someone please suggest a setup to test the PLM with a computer? Would a PLM factory reset be a valid step? If yes, what should I do to not loose all the Insteon links already setup? Thanks for your help.

From the about pop-up: Firmware is 5.4.4 UI is 5.4.4