FBoucher

Thank you for the response. Since the configuration was simple, I finally decided to delete and relink the device. It worked. The device is now linked back to the Polisy. I added it back to the scene and everything is back to normal. Issue closed.

Hi to all, I have a small setup with 25 various Insteon devices. I have a Polisy v5.6.0 connected to a PLM v1.B. I was having an issue with the PLM, so I factory reset the PLM. After that, I restored the PLM from the administrative console. So far so good. On the main page, I used the query function on each device to make sure I can get the status from it. One of my device, an On/Off Outlet (2663-222), has lost communication. I can't change or read the satus. I factory reset the device and used the Restore Device function from the admin console. But still, the device is not reachable. I have other devices on the same electrical circuit that work fine. So, what should I do next to fix the problem? Thanks for your help.

Thanks for the tip Brian. Will do just that. Any vendor in particular?

Hello Brian, as it turned out, the problem was that I had an old version of the Polisy BIOS. Apparently, that version was using com1 as default kernel output. Now that I have updated the Polisy BIOS, all is back to normal. I got my PLM from Aartech.ca, a genuine distributor of both UDI and Insteon products. However, this PLM was part of their surplus sold as is. They told me it had been recertified, whatever that means. Hopefully, the bad capacitors were replaced. Otherwise, I'll do it myself since there are not too many units available for purchase. Thanks for all your help.

In my setup, the RJ45 to DB9 adapter only has the three pins connected. While all 8 pins from the PLM are carried by the ethernet cable up to the RJ45 to DB9 adapter, the Polisy only see three pins.

Thanks Brian, I don't want to factory reset the PLM. I have 25 devices configured and linked. I don't want to loose that work. I don't mind having "linking with the Local Set Button on the PLM" disabled, unless you foresee problems. I can always send an IM configuration change manually.

On the white label I have: 2413S V1.B 1252

Hello Brian, When I received the PLM, I did a factory reset. I don't recall changing the IM Configuration. So, I have no clue why the PLM has that IM Configuration bit set. I agree the long string doesn't look good. As I mentionned in my last post, I managed to get Polisy and PLM to see each other by skipping the long string. I boot the Polisy and wait for the end of boot whistle to quickly connect the PLM cable to the Polisy. Hopefully, @Michel Kohanim will confirm the status of my Polisy.

I did another test. I plugged in the PLM while not connected to the Polisy. Then I hard reboot the Polisy. When I ear the end of boot whistle, I connect the PLM cable to the Polisy. And voilà, the PLM is now seen by the Polisy. Something is really wrong with the Polisy boot communication sequence. The garbage sent by the Polisy confuses the PLM. @Michel Kohanim Can you please confirm I have a bad Polisy or bad firmware?

@Brian H Here is an example of the message sent on DB9 by the Polisy when I hard reboot (AC Power OFF/ON): 00 60 21 5B D8 5B 34 98 E4 90 20 FF 54 0A 8A 02 82 02 FE F9 8A 20 FD 7F FF F9 FC FF 70 AA 55 FC 14 CC 38 C6 CE E6 FE F6 F6 F6 FE FF F8 FE E2 F6 FE F6 F6 FE F6 F6 F6 E6 F6 F6 FE F6 FE F6 FE F6 E6 F6 FE F6 F6 F6 F6 F6 F0 F6 F0 F6 F6 F6 FB FE FE F6 F6 F0 F6 F6 F6 F6 FE F6 F6 FE FE F6 F6 F6 F6 E6 FE FE F6 F6 F0 F6 F6 F6 F6 F6 FE F6 F6 FE FE F6 F6 F3 F6 F6 F6 E6 F6 F6 F6 F0 F6 FE FE F6 F6 F0 F6 F6 FE F6 FB F6 F6 F6 F6 F6 FE F6 F6 F6 FE FE F6 F6 F6 F6 E6 F6 F6 E0 F6 F6 F6 F6 E6 F6 F6 F6 F6 F6 F6 FE FE FE F6 FE FE F6 F6 E6 F6 FE F6 F6 F0 F6 F6 F6 F6 FE F6 F6 F0 FE FE F6 F6 E6 F6 FF FE F6 F0 E0 FF F6 F6 F6 E6 F6 F6 F6 F6 E6 F6 F6 F6 FF F6 After the end of boot whistle, the Polisy sends this with a pause between each pair 02 60: 02 60 02 60 02 60 Request to which the PLM doesn't respond. I tried multiple hard and soft reboots and got similar results, roughly the same sequence with different values. So, what do you think? Do I have a faulty Polisy?

@Brian H Hi, I used the DockLight program and performed basic testing. For 02 60, I got: [TX] 02 60 [RX] 02 60 21 31 48 03 11 9B 06 and for 02 73, I got: [TX] 02 73 [RX] 02 73 80 00 00 06 From what I can tell, the PLM and the cable seems to work fine. My next test will be to monitor the communication between the PLM and the Polisy. I'll put Docklight in Monitoring mode. I'll let you know what I find.

@Brian H Thanks, I just downloaded it. I'll set my test bench up and try it. I'll let you kmow the results.

Brian, I don't have an original PLM serial cable. I made my own with this pinout: DB9S pin 2 to RJ45 Pin 1, DB9S pin 3 to RJ45 pin 8, DB9S pin 5 to RJ45 pin 7. I have a computer with a serial port, a rarety these days. I tried connecting with an evaluation copy of Docklight, but I'm not sure that I had the correct setup. Can I try your test programs?

Well ... my problem is getting worst. In order to test the cable, I unpluged the PLM. Once I confirmed the cable pinout is as per spec, I plugged back the PLM and reconnect it to the Polisy. Now, no matter what I do, the PLM and the Polisy no longer communicate with each other. I have to isolate the problem, starting with confirming the PLM is still in woking order. Can someone please suggest a setup to test the PLM with a computer? Would a PLM factory reset be a valid step? If yes, what should I do to not loose all the Insteon links already setup? Thanks for your help.

From the about pop-up: Firmware is 5.4.4 UI is 5.4.4

Michel, Yes, when both Polisy and PLM are ON and synchronized, then I can communicate with all my Insteon devices. The problem I have is during boot. The "Update BIOS" is not grayed out in Configuration tab.

Hello Mr. Bill, That is also my understanding. But if I boot the PLM first, my Polisy hangs/freezes during boot and doesn't complete its boot procedure. Also, since my Polisy is powered by UPS, it's highly possible that the PLM goes OFF and back ON while my Polisy remains ON. When that happens, does the Polisy resynchronizes with the PLM automatically or do I have to intervene manually?

Hello Brian, Between the RJ45-to-DB9 adapter and the PLM, I use a regular 4 feet cat5 ethernet cable. I confirm only DB9S pins 2, 3 and 5 are connected to RJ45 pins 1, 8 and 7 respectively from the DB9 end to the RJ45 end of the cable. The only difference with the original cable could be the wire size. Could this be a problem? Also, I assume that my Polisy boot sequence is not OK, but maybe I'm wrong. What should be the normal Polisy/PLM boot sequence once the power is restored? I play with three scenarios: 1. PLM stays ON and Polisy goes OFF and back ON. 2. Polisy stays ON and PLM goes OFF and back ON. 3. Both Polisy and PLM go OFF and come back ON about the same time. Of course, if there is a delay for one or the other to come back ON, this scenario could be the same as 1 or 2. In these scenarios, shouldn't the Polisy and PLM boot and synchronize themselves to each other without human intervention?

Hi Techman, Yes, Insteon support box is checked, otherwise I wouldn't have all my Insteon devices listed on the main page. No, this is a fresh install. After the Insteon servers shutdown, I purchased a Polisy and a PLM from Aartech.ca. Then I performed the user's guide installation process. I have many programs that works as expected. The problem is when there is a power loss. The Polisy doesn't boot on its own. I have to manually perform the following procedure: 1. Have both Polisy and PLM off. 2. Boot Polisy 3. Boot PLM 4. Soft reboot the Polisy from the Configuration page Yes, solid green. There was no PLM to DB9 cable shipped with the PLM, because I got a certified second hand PLM. I made my own cable with a RJ45-to-DB9 adapter like this one and an ethernet cable. I think the cable works since I see "connected" on the PLM Info/status pop-up. I don't think so. Once I perform the above procedure, both Polisy and PLM works normally, i.e. Insteon devices get turn on/off according to programming. I haven't use the diagnostic/debug options yet. Could they be usefull to trace where the Polisy hangs during boot?

Hi to all, My setup is as follows: Polisy v5.4.4 Insteon PLM 2413s connected to Polisy via DB9 I've been experimenting different power outages and I noticed that my Polisy doesn't boot when the PLM is powered and connected to the Polisy. If I disconnect the PLM then the Polisy boots fine, but I gets lots of Insteon devices errors. Then if I connect the PLM, the Polisy doesn't see the PLM. I have to soft reboot the Polisy to get it working normally. This behavior doesn't sound right. Any ideas how to fix this ... or do I have a faulty unit?

Thanks for the reply, I have 3.0.56. How can I upgrade PG3 to 3.0.63?

Hi everyone, I received and configured my Polisy about 3 months ago. Basic configuration. Only one ISY configured. I only had the ISY Portal node installed. Today I wanted to install the ELK node server and I couldn't because apparently there was no uuid associated with the ISY. I tried to update the ISY configuration, but always get errors. To avoid loosing everything, I added a new ISY specifying my Polisy uuid and it worked. I could add the ELK module to that new ISY configuration. But the old ISY configuration is still shown and I get errors when I try to remove it. What can I do to fix it? Thanks

Thanks MrBill, The java install is a brand new install. My previous clear java cache already included the "Installed Applications and Applets", but I did it again just in case. I redownloaded start.jnlp just in case. But I think the computer reboot really solved the problem. Thanks again.

Ok, it seems to be related to one computer in particular. If I try it from computer A, I see a message at login on the admin console. If I try it on computer B, it's OK, no error message. I cleared java cache, but it doesn't fix the error message.

Hi Javi, Thanks for the reply. So I did as you suggested. Unplug router Unplug Polisy Unplug Switch Wait 30 seconds replug router and wait for complete boot replug switch replug Polisy Connect to admin console and the error is still there I did factory reset my router. But it's a pretty basic router. I didn't make lots of changes from factory defaults, except for IP reservation and a few Port triggers. If the problem is in the router, which parameter/setup I should be looking for?