Yeah, afraid I've had similar issues. Used to program using the normal UD interface (old one) and then they released an "update". Wow, now I can no longer program or control anything. Constant errors,"socket open fail, i/o error proxy device was forcibly closed" blah blah. God, I long for the old interface. The new one is incomprehensible and yes, I am no geek, but I used to have no problem. Just log into the isy and boom you have the whole interface, programmable, testable, system settings. WAS all good. Hey UD, go back to what worked. New version is garbage - or maybe debug until a "quarter" geek can figure it out like your first interface.