tony5isy

I have tried various Cat5 cables all brand new, so can't be that. My luck its going to be the most expensive solution, which will require replacing the outdated EISY device. But if that is the case, I have already purchased HomeSeer products and their plugins for Insteon devices so I am thinking since this product is outdated that going to need to be happen afterall...😑

Here's the crazy thing I dont even have a port b..

Sorry the pictures I took were too large to upload 🙁

@DennisCokay okay I am clearly dropping the ball here since it seems it is the eisy not Polisy. How do you recommend I do to handle this end of life situation with my hardware? Since it clearly doesnt work with my PLM

@DennisCI have v4.9.0. And yes I did receive a different cable then my previous setup (which was a Ethernet cable handling Port A to PLM). Also my current ISY doesn't have a connection port to intake a male end from serial cable, as there is only two Ethernet ports on the back of my ISY (one for network and one for Port A), and one power source. Nothing else...

Also keeps starting in Safe Mode and cant open my config files when navigating to my Programs tab.

@DennisC the lights on the ISY is just the power light is steady blue. The rest go away after booting up. Yes, the green light is on the PLM. As for the serial modem cable (with one end a Ethernet plug and the other a serial), should I be using this instead of a Cat5e cable? And if so, how would this connect since there are no ports for serial connection..

@DennisCthank you DennisC, my apologies for the confusion, you are correct it seems I do I have the Polisy and I do have the Serial Modem Interface (PLM). Which has just been replaced and my issues are the same issues - that are called out on my initial thread post above^.

@MrBill, thank you for the help. The product of 994 I have is eisy. And negative, I have not open a ticket with UDI, have they been effective with troubleshooting in the past? My lack of confidence from Insteon led me to think that wouldn't get anywhere and worst of all - could be a waste of productive troubleshooting time... @Geddythank you as well for the response, yes the ISY994 is in safe mode. I can confirm they are identical and attached is a snippet of it. And I have ensured the PLM is plugged in beforehand - as mentioned, I have thoroughly followed each step in every forum I could find for troubleshooting and in the user guides on Wiki going back to 2011. Still no luck, my PLM just got replaced and even my previous PLM was tested at Insteon - where they said it was faulty and then sent to a warehouse for extra testing, and then they said it was not faulty, and then tested again back at Insteon and said it was faulty but never reimbursed my cost let alone time wasted. And so I waited until I could order a new PLM in 2023-Q1, hoping that would solve this nightmare but still same issue are persisting. I have started buying HomeSeer products (their home controller and plugins needed) to replace this current setup I have with ISY, but I am REALLY hoping that wont need to do that...

Hey everyone, I have read every forum possibly I could find in relation to my ongoing problem with my PLM that I just recently replaced with Insteon in 2023-Q1, and I am still having issues with config files opening and I am still down hard. From what I read on these threads going back to 2011, seems like noone ever overcame an issue or spotted a fix for this...? - Specifically, my PLM keeps starting in Safe Mode and unable to open config files. Also, no tables even populate in ISY when looking in the troubleshooting tab. Honestly, any help would be awesome. At this point, and after my many conversations on phone and email with Insteon, I am started to think Insteon products are no bueno. And for that matter ISY products as well. Unless someone can please prove my theories wrong, but as a software developer myself, it seems all these products built are oversees and all my issues exists around the hardware itself. Please do give me a fix for turning the device on and off to follow the user guide steps - as I have tried any steps on previous forums and all troubleshooting steps in the User Guide. Thanks, Tony