JRC

Thanks @Geddy. Will open a support ticket...thanks!

I was able to remove the UD account link to the Google account. I then 're-established' the connection. Taking that approach, I was able to read that authentication was successful, and I have observed that the connection has been re-established to isy.io but I still get the message that UD device cannot be accessed...

Also, when I use the 'ISY Portal Access Troubleshooting' option in the ISY Portal, it states that everything in correctly configured. When using my previous ISY994, this worked fine and was operational as of this morning.

I've gotten my new EISY up an running (ported from ISY994), works great via online portal, admin console and UD App (Android). As a very last step I'm reconnecting (I removed the previous account link) my portal to my Google Home account. Whenever I attempt to do this, I get the following message via the Google Home App, "Could not reach Universal Devices. Please try again". I've gone so far as to remove and re-add the portal license attached to the EISY, but that did not work.

All good and I really appreciate everyone's help here along the way. Know this is a rare instance and these things are rock solid so I look forward to being up and running soon.

Thanks @DennisC Ended up doing a remote session just now and, unfortunately, we think it's a defective device. It doesn't respond to physical button-presses either. Getting a replacement unit and feel well prepared to getting the new one up and running!

Just tried it a few times this morning. Unplugged the EISY between attempts...still no dice.

thanks @DennisC. No luck. Router is not seeing the EISY at all via the logs. I've even 'whitelisted' the EISY's MAC address and in the table it's classified as 'Allowed but not connected'. Will follow the path @Geddy referenced above and will report back what I hear from UD support per the ticket I've submitted. Thanks everyone again for you help!

One additional piece of context... When I use the UD mobile app to try to add the EISY, either wired or wireless, the scan of the QR code happens quickly and the app begins to search for the device. In both cases, it's simply times out and says no device found ( for both wired and Wi-Fi).

Hey all, thanks for all the responses! I've tried using different ethernet cables, including ethernet cable that was connecting my 994 to my switch. I've hit the power button 10 times to do a reset, I've hit it four times for a network reset, the device doesn't really do anything after I hit the button, but I'm assuming it's resetting is necessary. I've unplugged and plugged the device in 20 to 30 times at least. I make sure that I have the 994 deleted from my account and it is unplugged whenever I'm trying to add the EISY. It appears that the EISY isn't even able to access a network and therefore the mobile app is not able to help with anything. I can confirm this by looking at the router map from my computer and see that it does not see the EISY. Whenever I plug in my 994, it appears. When I try to connect the EISY to the network using wired or wireless it does not work. It does not appear to initiate its own Wi-Fi network when I go that way... The device seems unresponsive, other than the power light that goes from red to blue when I restart it, and interestingly the ethernet port on the back and at the switch shows network traffic activity. I am able to get IOX launcher working, and when my 994 is plugged in it can see it, but I think because the EISY is unable to connect to my network, IoX cannot see it either.

I've submitted a ticket to UD Support, thinking the device is defective.

Thanks for the reply here. I had not tried downloading a fresh instance of the IoX software but no luck unfortunately. I'm unable to see the EISY in the device list of the router, and I'm unable to add it using the mobile app (I've tried wired and wifi methods)...nothing works. If have have my ISY turned on, the app (to add a new device) and router (device list) see's it fine and can easily add back to my account, but (ISY turned off and remove from account) when I attempt to add the EISY (wired or wifi) it's not found. Seems so crazy to have to spend so much time just to connect to the network...wondering if I have a defective device. I purchased it some time back but am just now getting to migrating given the June 1 deadline. I have an android device (S22 Ultra) and mac laptops.

I do.

I'm unable to even get to the starting line...my new EISY will not connect to my network. I have all firewall / security software turned off, I initially tried to connect the EISY to the same ethernet port on the switch that the ISY was connected to (and worked fine for years), and I've tried to connect the EISY directly to the router via ethernet ports on the back of the Orbi RBRE960 via ethernet...nothing. The EISY does not show up in the list of connected devices in the Orbi, nor in the Orbi portal. The ethernet port on the switch lights up show active traffic, but the device is nowhere to be found. Any thoughts?!