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BOW

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  1. BOW
    I opened a support ticket, and after a lot of work on Michel's part...all fixed.
  2. BOW
    BOW joined the community
  3. BOW
    Not only can I not get my polisy to update to 5.7.1, now my polisy is totally inop. Cannot find it on the network at all...after doing standard java cache clear, and reinstall of iox...nothing....can't find the device on the network. Waited HOURS before being bold enough to cycle power....came up- in same exact state. nothing..nada..zilch. Who do I call to get this thing fixed? Initiated the firmware update via an "automatic update" button within the admin console. Had a familiar "beep" as if it were starting the process, and then it was all over...dead as a doornail ever since. I mean the left most green light is on, but it's not on the network...might as well be totally dead.
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