dstewart

I have had need to get help from Tech Support twice. They wer really fantastic each time. These were not simple things but they stuck with it until the problem was resolved (unlike most tech support that just abandon you once theyn have finished their preset list of advice - most of which is usually irrelvant). Especially helpful was the speed of response - I don't think these guys ever sleep) and also that they were willing to actually log onto my system and helpm diagnose directly. Can't say enough good things about their friendliness and helpfulness Duncan Stewart Victoria British Columbia Canada

Hi Michael, Thank you so much for your response. I am going to have to spend some time working through the logic of this as part of my learning (regrettably your kind statement about my level of kmowledge in ISY programming is not accurate - I am a complete beginner at this). I am going to try and create a new program based on your input, but I am not confident I will get it right and I dare not experiment with live guests incurring the consequences in our rental property. If there is any way you could spell it out more fully as to the actual program changes you would recommend I would be most grateful Best wishes Duncan

Hello Doug, Did you ever get a fix for your Venstar problem? I have the identical problem. The little program I wrote to set back the cool setpoint whenever it is set to below that works a treat wile I am logged on to the administrative console. However, when left to itself it does not run. It is defnitely enabled and not in any subfolder? Seems strange Thanks Duncan

Hello, I am new to the forum and to ISY programming which is why I desparately am seeking programming help from an expert. Have ISY99i with Dual Band PLM controlling a Venstar T1800 Thermostat (naturally with adaptor). This is installed in a vacation rental property where the guests seriously abuse the Air Conditioning. I have numerous TriggerLinc switches installed to turn off the AC when doors or windows are left open. I wrote 2 small programs as follows: Program Name: Main Thermostat OFF If Status "Main Thermostat" is Mode Cool And Status "Pool Door 1-Opened" is On Or Staus "Front Door-Opened" is On Then Wait 1 minute Set "Main Thermostat" Mode Off There are actually a lot more switches but you get the idea of the program. This all worked just fine. Then I realised that guests would not be happy having to turn the AC back on manually after each time they opened a door and then closed it later. So I wrote a little program to automatically turn the AC back on once they closed all the doors and windows: Program Name: Main Thermostat ON If Status "Pool Door 1-Opened" is Off And Status Front Door-Opened" is Off Then Set "Main Thernostat" Mode Cool This also seemed to work fine in the above circumstance. However, I quickly realised that in situations where the AC was already off but someone then opened and closed a door it turned the AC on unintentionally. This happened with cleaners coming in when the house was empty - obviously not what was desired. So the question was - how to get a program that turns the AC back on but ONLY when it had already just been truned OFF by the first program and not in other situations where the AC was already manually off? I tried the addition of the following line at the start of the "Main Thermostat ON" Program: If Program "Main Thermostat OFF" is True And Status "Pool Door 1-Opened" is Off And Status "Front Door-Opened" is Off Then Set "Main Thermostat" Mode Cool This addition seemed to stop the program from running when the cleaners came in. However, to my surprise, it also seemed to stop the program from running ever, including in the desired circumstances. It is difficult to test changes since I have to access the system remotely from Canada down to Costa Rica and I have to be sure there will not be any erratic situations occur for guests. So I am seeking any ideas or guidance about how to get this second program to run only when the first program has just been activated. Within the standard pulldown commands in ISY I just don't see any other way and I am not sure yet how to enter BASIC commands that are not on the pulldowns. Any help would be much appreciated Thanks Duncan