JBartmess

UD said the 800 series should work the only problem with Zooz is you can't back up and restore. They didn't point me towards directions though. I will ask again.

I'm kind of nervous about deactivating it. I will open a ticket. Thank you

I do not know if it is. I tried to get the UD version but it's sold out. I also tried to get the Zooz 700 series but it's discounted for the 800 series. I did try unplugging the eisy and waiting several minutes before restarting.

Hello, I'm trying to connect a 800 series Z-wave dongle to Eisy. All of the instructions I can find show Z-wave already listed on administrative counsel. Mine shows matter. It also says to turn on Z-wave in configuration mine is on auto. I tried turning it to on; saved and rebooted but it always go back to auto.I have tried inserting the USB dongle into eisy then rebooting eisy and rebooting Iox. I've done this on both admin counsel and UD mobile but nothing changes. Any help would be greatly appreciated.

Thank you for your quick response. I ended up having to delete admin counsel and re-install it. When I re-launched it my old password worked. When I try to log in to the UD portal my password doesn't work and I have to go through the forgot password every time. But I guess that's for a different topic. Thank you very much for help. This is my first time using the forum after about 12 years of trying to figure things out for my self.

Hello everyone, I tried doing an upgrade of modules on admin counsel and it has been stuck on system busy for 2 days. I logged out and tried to log back in but it says incorrect password. I can access my devices on eisy through UD mobile. So everything seems to be working except for admin counsel. Any suggestions? Thanks in advance