GBrenkman

@Techman @IndyMike @tmorse305 Here is the reply from UD for the ticket I created to report this problem: The workaround for now is to make sure those buttons are added as controllers to an ISY Scene (to get the necessary links written to the devices & PLM). Hopefully we'll have it fixed for the next build. So, this circles back to @IndyMike's suggestion. I've added the secondary buttons B, C and D to a dummy scene. The links were written to the devices and PLM). Since all three buttons were in the same scene, turning any one of them on, turned on the other two. I deleted the dummy scene, so the buttons act independently. The Device Links table now shows: The on/off status of all four buttons now reflects correctly in Admin Console. I believe problem is now solved and thank you all for your help! Gary

@IndyMike, you are correct. There are no entries in Event Viewer when pressing secondary buttons B, C and D. However, their on/off status is reported back to Admin Console if I click the Query button when the master (A button) device is selected in AC. And just to be clear, this is an Insteon i3 Keypad (4-button), not a KeypadLink. Ticket 24444 has been created referring to this thread. Thanks again!

Hi folks, so I deleted programs and scenes for the i3 Keypad then deleted the device from Admin Console (AC). I air gapped the i3 Keypad and factory reset (long press Set button until beep ends). Now the Keypad shows top switch A with bright LED and B, C and D with dim LED, which I remember from the initial setup. I then added the i3 Keypad back to AC. It shows the four buttons and the Flags with the options. I clicked the Query button for each of those five entries and the Flags entry then showed the options in the boxes at the top (initially those were blank): I right-click the top button (master?) entry in AC and ran Dianostics > Show Device Links Table with these results: Compare shows: There are no programs or scenes using this i3 Keypad (the only i3 Keypad in my setup). Any thoughts?

@IndyMike Although I'm only using buttons A and B now, I would like to be able to use C and D at some point. So, I will try your recommendations tomorrow. Thanks!

Hi all! I started and cleared Event Viewer and set to level 3. Then I performed the Device Restore that was suggested. The Event Viewer log is attached. After the Device Restore, the Device Links table now does not have the "Missing this record" errors shown previously. So, if this looks correct, I think I'm in good condition now. Thanks very much for the assistance and suggestions. During Device Restore ISY-Events-Log.v5.8.3__Sun 2024.05.19 07.49.47 AM.txt

I have eISY. Here's what Compare shows: Do you know a way to correct this?

Hi IndyMike, following your recommendations, I had one entry in the Device Links Table. I implemented your suggestion of adding the B, C and D buttons to a dummy scene and that seemed to do the trick. Now when I press B, C or D buttons, the on/off state is reflected in the Admin Console. Then I was able to write programs that trigger based on the B, C or D status. Thanks very much for your clever solution. I would never have thought of that. Even though I don't understand WHY the dummy scene was required in the first place, I'm glad it did the trick!

Hello, I installed an i3 Keypad months ago and just getting around to using it. I added the device to Administrative Console (AC) and see the four buttons plus "Keypad Flags". I'm not using it to control any load, just want to trigger programs based on pressing a button. The top (A) button correctly shows status On/Off in AC and I've got a program responding to that button. However, in AC Button B and C shows status is ON, and button D shows status is OFF even though all three LEDs are dim on the keypad. If press any of the buttons B, C and D, the LED status toggles between dim (I assume OFF) and bright (assume ON), but the status in AC remains B On, C On, D Off. Nothing for B, C and D shows up in Event Viewer (set to Level 3). I can't write any programs for the B, C and D buttons until I get AC to show the correct status. Using eISY with version 5.8.3. I've done a reset to factory default on the i3 Keypad (pull out Set button [Air Gap] the press and hold Set button until long beep finishes). Any ideas why the B, C and D status never changes? Do you think I've got a defective Keypad device? Thanks for any help you can provide.