lpollis

I am having a problem with MobiLinc and while troubleshooting that with Wes at MobiLinc I discovered that my Portal is not listed in the admin console on the Configuration/Portals tab and when I try logging into the ISY Portal it shows that it has been offline since the 9th (of July, 2016 at 1030 AM). Can anyone shed some light on why my ISY is offline and how to get it back. There have been no changes to my systems or router and I have rebooted (unplugged) the ISY and my network router several times. Any assistance would be appreciated.

Thank you.

Where did you find the link?

After Upgrading both the ISY994i and the admin console Via Scene: Thu 09/24/2015 15:19:58 : [MOD 2 2 1 33] 470000.000000 Weather - Humidity Tomorrow = 47 % Thu 09/24/2015 15:19:58 : [MOD 2 2 1 35] 90000.000000 Weather - Gust Speed Tomorrow = 9 mph Thu 09/24/2015 15:24:47 : [ Time] 15:24:47 0(0) Thu 09/24/2015 15:24:47 : [iNST-TX-I1 ] 02 62 39 7C DD 0F 19 00 Thu 09/24/2015 15:24:47 : [iNST-ACK ] 02 62 39.7C.DD 0F 19 00 06 LTSREQ (LIGHT) Thu 09/24/2015 15:24:47 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 27 21 00 (00) Thu 09/24/2015 15:24:47 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 09/24/2015 15:24:47 : [iNST-TX-I2CS] 02 62 39 7C DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 Thu 09/24/2015 15:24:47 : [iNST-ACK ] 02 62 39.7C.DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06 (00) Thu 09/24/2015 15:24:48 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 27 2E 00 (00) Thu 09/24/2015 15:24:48 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 09/24/2015 15:24:48 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 23 2E 00 (00) Thu 09/24/2015 15:24:48 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Thu 09/24/2015 15:24:56 : CLI-HAMW: Connecting to api.aerisapi.com Thu 09/24/2015 15:24:56 : CLI-HAMW: Successfully Processed HAMW Response Thu 09/24/2015 15:24:56 : CLI-HAMW: Connecting to api.aerisapi.com Thu 09/24/2015 15:24:57 : CLI-HAMW: Successfully Processed HAMW Response Thu 09/24/2015 15:24:57 : CLI-HAMW: Connecting to api.aerisapi.com Thu 09/24/2015 15:24:57 : [iNST-TX-I2CS] 02 62 39 7C DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 Thu 09/24/2015 15:24:57 : [iNST-ACK ] 02 62 39.7C.DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06 (00) Thu 09/24/2015 15:24:57 : CLI-HAMW: Successfully Processed HAMW Response Thu 09/24/2015 15:24:57 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 27 2E 00 (00) Thu 09/24/2015 15:24:57 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 09/24/2015 15:24:59 : [iNST-ERX ] 02 51 39 7C DD 34 E7 21 13 2E 00 01 01 00 00 20 20 1F FF 05 00 88 00 00 00 Thu 09/24/2015 15:24:59 : [Ext-Direct ] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Via Button A Thu 09/24/2015 15:28:41 : [ Time] 15:28:41 0(0) Thu 09/24/2015 15:28:41 : [iNST-TX-I1 ] 02 62 39 7C DD 0F 19 00 Thu 09/24/2015 15:28:41 : [iNST-ACK ] 02 62 39.7C.DD 0F 19 00 06 LTSREQ (LIGHT) Thu 09/24/2015 15:28:41 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 27 21 00 (00) Thu 09/24/2015 15:28:41 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 09/24/2015 15:28:41 : [iNST-TX-I2CS] 02 62 39 7C DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 Thu 09/24/2015 15:28:41 : [iNST-ACK ] 02 62 39.7C.DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06 (00) Thu 09/24/2015 15:28:50 : [iNST-TX-I2CS] 02 62 39 7C DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 Thu 09/24/2015 15:28:50 : [iNST-ACK ] 02 62 39.7C.DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06 (00) Thu 09/24/2015 15:28:51 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 2B 2E 00 (00) Thu 09/24/2015 15:28:51 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Thu 09/24/2015 15:29:00 : [iNST-TX-I2CS] 02 62 39 7C DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 Thu 09/24/2015 15:29:00 : [iNST-ACK ] 02 62 39.7C.DD 1F 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06 (00) Thu 09/24/2015 15:29:01 : [iNST-SRX ] 02 50 39.7C.DD 34.E7.21 27 2E 00 (00) Thu 09/24/2015 15:29:01 : [std-Direct Ack] 39.7C.DD-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 09/24/2015 15:29:05 : [D2D EVENT ] Event [39 7C DD 4] [sT] [0] uom=0 prec=-1 Thu 09/24/2015 15:29:05 : [ 39 7C DD 4] ST 0 Thu 09/24/2015 15:29:05 : [D2D-CMP 0032] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0031] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 002B] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 002A] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 001D] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0018] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0016] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0014] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0010] STS [39 7C DD 4] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D EVENT ] Event [39 7C DD 8] [sT] [0] uom=0 prec=-1 Thu 09/24/2015 15:29:05 : [ 39 7C DD 8] ST 0 Thu 09/24/2015 15:29:05 : [D2D-CMP 0031] STS [39 7C DD 8] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 001D] STS [39 7C DD 8] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 001C] STS [39 7C DD 8] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0019] STS [39 7C DD 8] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 001B] STS [39 7C DD 8] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:05 : [D2D-CMP 0008] STS [39 7C DD 8] ST op=1 Event(val=0 uom=0 prec=-1) is Condition(val=255 uom=0 prec=-1) --> false Thu 09/24/2015 15:29:56 : CLI-HAMW: Connecting to api.aerisapi.com Thu 09/24/2015 15:29:56 : CLI-HAMW: Successfully Processed HAMW Response Thu 09/24/2015 15:29:56 : CLI-HAMW: Connecting to api.aerisapi.com Thu 09/24/2015 15:29:56 : CLI-HAMW: Successfully Processed HAMW Response Thu 09/24/2015 15:29:56 : CLI-HAMW: Connecting to api.aerisapi.com Thu 09/24/2015 15:29:57 : CLI-HAMW: Successfully Processed HAMW Response

See the attached... BTW, is there a way to simply copy an image to the edit window? I get it inserted but when I post it says that the image with that extension is not allowed. And this is just a snip from the snipping tool, copied to the clipboard and then pasted into the window.

So this line means that buttons D and H are on? Thu 09/24/2015 13:45:03 : [iNST-ERX ] 02 51 39 7C DD 34 E7 21 13 2E 00 01 01 00 00 20 20 1F FF 05 00 88 00 00 00 Except that it did not set the status in the ISY/Admin Console. If that is what it is supposed to do. Edit: But I changed the program to: Query On Buttons - [iD 0034][Parent 000A] If Time is 5:45:00AM Or Time is 5:45:00PM Then Set 'KpIrr A Zone 1' Query Else - No Actions - (To add one, press 'Action') and that worked.

What would the expected result be when this program runs? Both buttons on the keypad are on but the status in the admin console shows off. The admin console will come out-of-sync with the buttons on occasion. How can I get the real current status of these buttons if the program below does not return the correct (actual) status. I can cycle the buttons and then the status in the admin console will show on. I really have two issues (well more than that with the reliability of running the irrigation system) 1) The admin console or ISY losing the status (or coming out-of-sync) of these buttons. 2) The inability to 'reset' or 're-sync' the actual status of these buttons. Communications does not seem to be the problem. Given the reliability (or lack thereof) of the ISY994i.IR Pro, is there another alternative available? I have switched from HouseLinc and it never had these issues. (It had other problems including lack of ongoing support but the Events I had programmed worked!) BTW, the scene definitions look like this: Irrigation Time 10 Min KpIrr D IrrigationTime 10 Min Irrigation Schedule Enable KpIrr G Enable Schedule The Program to check the actual status: Query On Buttons Copy - [iD 0035][Parent 000A] If Time is 5:45:00AM Or Time is 5:45:00PM Then Set Scene 'Irrigation Schedule Enable' Query Set Scene 'Irrigation Time 10 Min' Query Else - No Actions - (To add one, press 'Action')

Are these documented anywhere? "specific event type is one of the several that will actually interrupt the 'wait' or 'repeat'"

No. In this program I have 3 10 minute 'waits', one for each irrigation zone.

So this should work: Irrigation Schedule 10 Min - [iD 0031][Parent 000A] If . . . And ( On Mon, Thu From 6:00:00AM To 7:00:00AM (same day) Or On Mon, Thu From 6:00:00PM To 7:00:00PM (same day) ) ) . . . Since it is unlikely that the temp will not fall below 40 this time of year. True? Lp

I have the following program: Irrigation Schedule 10 Min Copy - [iD 0031][Parent 000A] If Module 'Climate' Temperature > 40 °F And ( Status 'KpIrr H Enable Schedule' is 100% And Status 'KpIrr D IrrigationTime 10 Min' is 100% And ( On Mon, Thu Time is 6:00:00AM Or On Mon, Thu Time is 6:00:00PM ) ) Or ( Control 'KpIrr G Follow Schedule' is switched On And Status 'KpIrr D IrrigationTime 10 Min' is 100% ) Then Run Program 'Notify Start 10 Min Cycle' (Then Path) Set Scene 'Irrigation Schedule Follow' On Set Scene 'Irrigation Zone 1 Indicator' On Set 'EZRain 1 - Drip Zone' On Run Program 'Notify 10 Min Drip' (Then Path) Wait 10 minutes Set 'EZRain 1 - Drip Zone' Off <--- Did not execute and program did not complete. Why? Set Scene 'Irrigation Zone 1 Indicator' Off Set Scene 'Irrigation Zone 2 Indicator' On Run Program 'Notify 10 Min Side Yard' (Then Path) Set 'EZRain 2 - Side Yard' On Wait 10 minutes Set 'EZRain 2 - Side Yard' Off Set Scene 'Irrigation Zone 2 Indicator' Off Set Scene 'Irrigation Zone 3 Indicator' On Run Program 'Notify 10 Min Patio' (Then Path) Set 'EZRain 3 - Back Patio' On Wait 10 minutes Set 'EZRain 3 - Back Patio' Off Set Scene 'Irrigation Zone 3 Indicator' Off Set Scene 'Irrigation Schedule Follow' Off Run Program 'Notify Cycle Complete' (Then Path) Else - No Actions - (To add one, press 'Action') This program (and others like it; some much simpler) just seems to stop in the "Wait" statement. Sometimes. Other programs without a timer work as expected. Any insight would be appreciated. And just to be clear, the program can stop during any of the "Wait" statements. It is totally unpredictable. Lp

Steve (& Paul), The following works (so far) per Steve's suggestion. I'll keep testing... Thanks Steve. Lp ******* Irrigation Zone 1 5 Min - [iD 000B][Parent 000A] If Control 'KpIrr A Zone 1' is switched On And Status 'KpIrr B IrrigationTime 5 Min' is 100% Then Send Notification to 'Larry (Cell)' content 'Running 5 Min Drip' Set Scene 'Irrigation Zone 1 Indicator' On Set Scene 'Irrigation Zone 2 Indicator' Off Set Scene 'Irrigation Zone 3 Indicator' Off Set 'EZRain 2 - Side Yard' Off Set 'EZRain 3 - Back Patio' Off Set 'EZRain 1 - Drip Zone' On Wait 30 seconds Send Notification to 'Larry' content 'Running 5 Min Drip' Wait 5 minutes Set 'EZRain 1 - Drip Zone' Off Set Scene 'Irrigation Zone 1 Indicator' Off Run Program 'Notify Cycle Complete' (Then Path) Else - No Actions - (To add one, press 'Action') PS: On an additional subject, I have the following in a Customization Notification "Notify test". The messages sent do not contain CR/LF and the text is received as: Temperature is 89 FHumidity is 43 %21:11:07Larry Pollis:larrypollis@icloud.comOn I have tried Text, HTML and XML (and for XML I get an attached file with an .XML extension as I would expect.) How can I include the CR/LF? Thanks.

Paul, I set up my SMTP infi and that works. It does not seem to help the real problem but does eliminate another variable. My program is now consistantly sending out the first two start messages but does not send out the last two. I increased the wait delay to 30 seconds and that had no effect. So I guess the next step is see what Universal Devices support has to say about this. I cannot think of anything I can do. Again, thanks for the help. Lp

Paul, I have SMTP Setting -> Use Default checked. I just ran again and I had put a 15 second delay in a few places and the email notification and cell notifications were sent out. But neither of the Completed messages were sent. See the code: ****** Irrigation Zone 1 5 Min - [iD 000B][Parent 000A] If Control 'KpIrr A Zone 1' is switched On And Status 'KpIrr B IrrigationTime 5 Min' is 100% Then Send Notification to 'Larry (Cell)' content 'Running 5 Min Drip' Set Scene 'Irrigation Zone 1 Indicator' On Set Scene 'Irrigation Zone 2 Indicator' Off Set Scene 'Irrigation Zone 3 Indicator' Off Set 'EZRain 2 - Side Yard' Off Set 'EZRain 3 - Back Patio' Off Set 'EZRain 1 - Drip Zone' On Wait 15 seconds Send Notification to 'Larry' content 'Running 5 Min Drip' Wait 5 minutes Set 'EZRain 1 - Drip Zone' Off Set Scene 'Irrigation Zone 1 Indicator' Off Wait 15 seconds Send Notification to 'Larry (Cell)' content '5 Minute Drip Complete' Wait 15 seconds Send Notification to 'Larry' content '5 Minute Drip Complete' Else - No Actions - (To add one, press 'Action') ******** I'll experiment with the wait times at the end and see if that makes any difference. But now I have to stop playing and go take a shower. My wife awaits... Thanks to you both for the assistance. Lp

Thanks, Techman, but I just did after the last run and I was error free for the time interval when the program ran. And just the execute lines were in the log. I'll try the event viewer and see if it has anything. Lp