iowaj

I recently replaced the ISY994i and have it up and running. I have some switches though that are still not working and have tried all advice I've found through the forum. I have obtained replacement switches, but before installing I want to be sure the firmware on new ISY is updated. The ISY has v.4.8.0 and I see that v4.9.0 is available. I am using a Mac with java v8 update 281. I have never been clear about how to update the firmware on the ISY and have searched for instructions but don't find them. Can anyone here instruct me how to do that? Thanks!

No, trust me, some of the earlier switches were defective and that was acknowledged about 10-11 years ago. Became impossible to turn the paddle switch on and off without touching them a certain way and then eventually stopped working completely. Smarthome stood behind them and replaced the 30+ switches, but I could find no electrician around at the time who would touch them. So, with wonderful help through this forum, I jumped in with both feet to learn the system, and replaced all those switches myself.

I am curious when you sold if you gave any instruction on the system and how many devices you actually had. I, too, hope we can sell with the system in place, but I don't want any followup on it other than passing info to access the ISY launcher for admin console. Speaking of that, I welcome any suggestions for passing that on to a new buyer.

I am going to speak from the buyer side as we inherited the system with our purchase of a large home with many, many Insteon switches and ISY. For the previous owner I think it was a fun hobby, and he did spend an hour or two explaining things. For us, it's been nothing but a headache and large expense. It's so frustrating to have key switches go bad when all you want to do is turn the light on and off. It was a huge learning curve to learn how to work the system, and without the help found here would likely have ripped everything out by now. We literally had 30+ defective insteon switches we managed to replace on our own when no electrician could be found that would work with them. That being said, when we sell this place, there is no way I'm taking anything with me nor taking out the many, many switches. So I will be curious what suggestions show up here for passing the system on to the next buyer.

I did restore device and factory reset then restore but still not working. Weird thing is when you pull out the tab, which I thought shut off power to switch, the light on switch continues blinking green. These switches worked prior to ISY replacement. They just became available again this morning, but I’d rather not shell out $50 for them.

After input here and help via ticket, I have replaced our ISY994i and PLM after a power outage issue. I restored from the most recent backup I have. However, I have some switches that are not working now or are working but cannot communicate with. A couple are on/off switches that control fans. These are load switches that worked before and quit working after ISY and PLM replacement. Any suggestions? I see Insteon On/Off switches are not available and seem to have been discontinued. Any word on their status. If all else, I will simply replace with a non programable paddle switch. And if a switch is working, shouldn't I be able to delete from ISY and then add back to system, clearing any links in the switch as I do? I have attempted to do this via ISY but can't seem to get this to work. Thanks for any input! Hoping to possible sell this place soon, I am finding the lighting system to be a frustrating and expensive ordeal.

I went back through troubleshooting steps to see if I had missed something but haven't found anything. On my old Macbook Pro I had an icon on the desktop labeled ISY994i.jnlp that I used to access the Admin Console. I've tried that one, too. The Universal Devices logo pops up midscreen, but then nothing. I have cleared Java cache, etc. I really need to get back into the lighting system as we now have some wacky things going on with it I need to fix. Any help appreciated!

Thanks. I had already been through those troubleshooting steps with no success. And back in October it was suggested I replace the PLM. I did but was still in safe mode so next step was going to be new controller. My old computer was so slow so decided to upgrade before taking next steps. Still no success accessing the admin console though.

Hi, I posted here in October that we had been gone for a month and a half and I could only get Admin Console to come up in safe mode. It was suggested after trying a few things, including replacing the PLM that likely the ISY-994i Controller needed to be replaced. At the same time, I was limping along with an old MacBook Pro. I have finally replaced the laptop with a new MacBook Pro and had hoped today to try again. First, I cannot get access now to the Admin Console. I tried these instructions given in another post: Instructions: 1. Clear your Java Cache 2. Go to https://isy.universal-devices.com/start.jnlp 3. Click on the desired ISY row and, from the menu, choose the Admin Console or the Dashboard This brings up the blue UD symbol on my screen, but then nothing happens. No desired ISY row to click. Just goes back to my home screen. I figured once I got Admin Console access, I'd see if it was still in safe mode and then move on to getting help with replacing the ISY994i controller. I know when I upgraded to that before I was able to schedule an appointment with someone who kindly walked me through the steps. I'm pretty new at all of this and not too tech (inherited the system with house purchase) so really appreciated the help. Can anyone tell me what I can do to access the Admin Console and then move forward with help? Much appreciated!

Just unplug the ISY only and plug back in to reboot? Not the PLM? And by serial port are you referring to port A? And if so, does that suggest I need to purchase another ISY? Thanks! I'm pretty new to all the lingo.

Going that route shows the PLM status as: 0.0.0 v0 / Not connected

The old PLM and the new PLM have different Insteon ID’s. I haven’t gotten to a point to restore PLM since it’s in safe mode. Not sure why they’d ever have the same ID? So is the only next step replacing the ISY?

Tried another cable the appropriate length from PLM to to Port A. Ugh! Still comes up in safe mode. I'm curious and just don't remember...should the PLM feel cool to the touch when plugged in or does it get warm. Both the one I am replacing and one purchased are very warm when plugged in. Just made me wonder if the new one I purchased on Amazon was not exactly new. I think testing the PLM as mentioned above is a bit too technical for me. So....what next step do you suggest? Anything besides just replacing the more expensive ISY994i? Anyone??? I’d really like to get my system up and running.

Not sure what you mean on the ports. Am still a newbie to a lot of terminology here. Again, router ISY was plugged in to was definitely not working. As advised above, I plugged the ISY into a known working router and was able to access the system thru Admin console but said it was in safe mode. To replace the PLM with the new one, I did the following: unplugged isy from power outlet unplugged plm from isy and power outlet connected isy port A to new plm plugged in new plm to power outlet plugged in isy to power outlet logged in to admin console but system booted up in safe mode I have checked all cords to be sure they are firmly plugged in. And when this happened, I repeated the process but still get system in safe mode message.

I have a new PLM (v 2.5) and went thru the steps from the link above to swap out. However, when I log into the ISY I am still getting the running in safe mode message. I have not done Restore PLM yet. Is it abnormal to get the safe mode message at this step in the process? Thought I'd confirm before continuing. I assume I can't Restore because there is no communication at this point. Next steps?