First: background
About a year ago, updated ISY994i to 5.0.19. It seemed to work fine afterwards. Haven't been into the admin console since.
Using Chrome on a windows 10 computer.
Then started using Kaspersky antivirus.
A few months ago I changed routers, now using a Google nest Router instead of the router from IP service.
This week I decided to go back into the admin console and am having what seems to be numerous problems but they may be all related. First, to get the ISY to show in the Finder, I have to unplug/replug the ISY in and it will then show up in the finder. On loading the Admin Console, I get the Following message:
"Socket Open Failed java.lang.stringindexOutof BoundsException:String index out of range: 4"
After cancelling out of error messages, another box comes up saying "Starting Subscription" but never finishes.
Also, in The Admin Console, it says the ISY is offine.
If I exit out of Admin Console, the Finder doesn't contain any ISY. If I close the Finder and double-click launcher, I get a box that says "Cannot determine a valid Java Home". Then reload finder but no ISY shows.
I can always go back to unplug/replug ISY and get the ISY back in Finder.
If loading the Dashboard, I still get the:
"Socket Open Failed java.lang.stringindexOutof BoundsException:String index out of range: 4"
However, the dashboard says the ISY is online.
I've trying using the ISY set on DHCP and with a fixed IP address - same results.
Any help most appreciated.