jblackst5000

After upgrading my firmware to 5.3.3 I no longer have the "universal heal" or "update neighbors" and "repair links". I only have synchronize nodes. Is there something I need to do to fix this. Thanks,

I just upgraded my firmware to 5.3.3 and as you mentioned the universal heal has been replaced with UPDATE NEIGHBORS and REPAIR LINKS. Could you please give me a description as to when I should use either of those options. Thanks,

Last week I replaced my 10yo ISY994ir that also had a 2 yo Z-Wave dongle that I installed. I replaced it with a new ISY994ir ZW+Pro. My backup was firmware 5.0.16C. When I did a restore it transferred the same firmware (5.0.16C) to my new ISY. Everything is working fine now, even my two Schlage Z-wave door locks. To include the two locks I had to temporarily move my ISY about 3 feet from the door. My question is should I upgrade my firmware to 5.3.0? Since everything works fine now I am a little hesitant to do so. Are there other advantages to updating to the latest firmware that i might not be aware of. Thanks for your help on this.

Thanks DennisC, Today I ran a long ethernet cable from my router downstairs to within a few feet of my Schlage Door Lock. That solved the problem. I was able to exclude the lock first and then include it. I tried everything possible and could not include until I moved it within a few feet of the lock. I guess with all of the security built into these locks causes this problem.

I have two Schlage BE-468 locks that use to work fine with my 8 year old ISY994ir and a newer 500 series Z-Wave Dongle. My Z-Wave dongle became unresponsive so I purchased a new ISY994ir ZW+. With the new dongle I am only able to include my back door and not the front. My ISY994 is downstairs so not that close. I am going to try and add a few extenders to see if that might work. I see I am not the only one having this issue. I am sure someone at Schlage knows what the problem is.

I brought the ISY994ir ZW+ upstairs within about 15 feet of the front door lock. That did not fix the problem. I put my z-wave dongle in add mode and then put in the codes on my Schlage lock. The lock begins to blink looking to connect but it always fails. I think my problem is something else. Since this lock worked fine when I first bought it about 4 years ago. I think it has something to do with changing to a different 994ir ZW+. I have no idea where to go from here. Thanks for your help.

Thanks, That is probably what the problem is. I have no way of getting my ISY next to my door lock without taking the lock off of the door and taking it downstairs. I do have repeater and I could add it 3-4 years ago. Maybe I will buy another repeater.

I had this lock for about 4 years now and it has been working fine. My Z-wave dongle became unresponsive and I had to purchase a new ISY994ir ZW+. Since my old Z-wave dongle just stopped working I was unable to exclude my z-wave devices before I replaced it with a new one. On all of my other Z-wave (there were 5) I was able to exclude them first and then include them and it worked. When I tried this with my Schlage lock it did not work. I could not exclude or include the lock into my Z-wave network. There is a programming code you need to use to add/exclude the lock. I called Schlage and they suggested that I set the lock to default. i tried that but still could not include it. If anyone has any suggestions I would greatly appreciate it.

Mr. Bill, I just wanted to thank you for all the help in resolving my Z-Wave Dongle not responding. First I had my PLM die and restored a new one. After that I saw that my Z-Wave Dongle was not responding. I later discovered that possibly a capacitor ruptured and my ISY was also giving out. The good news is I received my new ISY994ir ZW+ today and now everything works again. Brad and Michel from UD tech support was also a huge help getting this resolved. Thanks,

I think it was a capacitor leaking. Do you know what might cause all of my program folders (admin console) to have a red streak on the left side of the folder. The programs work but just wondering what is causing that. They may have always been there but I think I would have seen that. I just hope that the backup I did to use when I restore my new ISY994ir ZW+ will not have problems because of the condition of my old ISY.

Mr Bil, I finally found the problem with my Z-Wave dongle. I opened up the case on my ISY 994ir and the circuit board had a great deal of white powder (like when a battery leaks) on it. It had spread to where the Z-Wave dongle plugs into the ISY board. I am sure that is what is causing my problem. I ordered a new ISY and it should be coming tomorrow. Thanks again for all your help.

It is backed up. The problem I have is since it say "Z-Wave Dongle not responding" there are no option to even do a restore. I thought about removing the board and putting it back in. I doubt if that would do anything.

Hi Mr Bill, I am sure that I have the newer 500 daughter board. That is why I updated my firmware to 5.0.16C. Do you think I would have any problems if I updated again to the just release 5.3.2? I know they made quite a few Z-wave improvements with that version. I might get lucky and my Z-wave dongle will start responding again. Thanks so much for all your help.

Hi Mr. Bill, I am running 5.0.16C. Yes the U.I. version matches. I cannot check my Z-wave version because nothing happens when I click on "Z-Wave Dongle not responding" When I do help about it says my Z-Wave version is 21090. I did not update my ISY's firmware when I was making the PLM change. Thanks for your help.

Thanks Dennis I tried wiki and nothing is said what to do if your z-wave dongle is not responding. I am hoping someone has run across the same situation. It is possible I am going to need to purchase a new z-wave dongle and install that. I just don't know why it would happen the same time I was replacing my PLM.