intellihome

Thank You! The wipe of old firmware and write with the new gives me a much better confidence that my ISY is trouble free. I completely agree with your comments on the PLM and signal suckers. I cannot thank you guys enough for all your help over the years.

Thanks Teken. I will complete the 4.6.2 firmware upgrade before I start the rebuild. In yours or others experience, have you ever seen an ISY cause the symptoms I mentioned? Other then a hard failure, can it cause problems due to a corrupted up upgrade? I don't expect my ISY to have an issue. I only ask because the devices will be factory reset, the PLM will be new but the ISY will retain the current firmware so I'm unsure what a factory reset actually does other then remove all devices.. If I upgrade the firmware does that patch the existing firmware or write all new firmware to the eprom?

Due to many communication and stability problems over the last couple of years, I want to factory reset every device including ISY and rebuild from scratch. PLM appears deaf Intermittent sluggish response to scenes and programs At times, scene(s) have to be triggered twice to complete all actions All I my experience with X10 and Insteon tells me it's a Insteon communication issue. The forum and technical support agree...however it used to be rock solid for a decade with no major changes in the house other then a handful of new devices. Wired a second dedicated circuit for the PLM and ISY Installed filters on most electronic devices Added more Dual Band devices Replaced PLM several times Replaced devices that seem to have issues more then others Bottom line the system is still not Robust so I want to start from scratch I have a brand new 2413S as part of the rebuild. My Question is, after the ISY Factory reset, What version firmware will it come back on? If it comes back on the latest version I upgraded to, how do I know some of the issues I have are not related to a corrupt upgrade somewhere along the line? I also do not trust my backups. I figure the best plan is to take the time and rebuild the entire system to remove all doubt. Factory reset all Insteon devices Factory reset the ISY Install the new PLM - Power the ISY Start adding devices a handful at a time Verify performance for a few days, build a few scenes and programs for the devices. Continue adding devices in increments over a couple of weeks, if an issue occurs delete the last device(s) and see if system recovers Model: ISY 994i 1024 Platform: ISY-C-994 Version: 4.5.4 Build Timestamp: 2016-09-30-16:12:25 About 60 insteon devices (10 Dual band 2413S PLM/ISY on dedicated circuit from panel box

Welcome back to ISY I also had issues with my ISY seeing any insteon traffic from my devices. However I was using a 2413S. I reloaded an older backup and had the same issues. A manual tap of a switch or motion detection did not show up in my event viewer level 3. I factory reset one of my switches and restored the device with no luck. I removed the device with ISY and reinstalled and the switch traffic was restored. I did this to many of the devices and was successful about 80% of the time. Over the next 6 months I noticed I lost the incoming communication again on most of my devices. I bought a new 2413S but that did not help.

Follow up to my issue. I was unsuccessful with replacing my PLM and restoring my ISY with a backup and restoring devices. I had the same problem with the new PLM. It did not "see" any device status changes. Perhaps my "known good" backup was not so good. I deleted each device one at a time over the course of a week and reinstalled the devices and rebuilt all my scenes. I also updated each device in programs. I made back ups as I progressed so I would not have to start over if something happened. Finally my system was back and running strong for about a month.

Hi Michel, Thanks very much. Yes, I do have a a good backup although it was before my upgrade to 4.5.4. (I have backups with 4.5.4 but that was after the PLM change so I probably would not want to use them). After I install a new PLM and perform a restore, could I then make a backup, reinstall the questionable PLM and try a restore on it. The reason I ask this is I think I may have screwed up the original replacement and if so, there may be nothing wrong with this PLM. If I still see problems, then go back to the "New" PLM following the instructions on the Wiki and do a another restore on that?

Thanks for all the information. I really appreciate it. The PLM is about 7 months old. Somehow I think I messed up on the installation of this new PLM 7 months ago. When I replaced it and then booted the ISY, my browser was hung up so I never saw the ISY boot, so I started unplugging things and can't recall what sequence I ended up with. So I'm suspecting the PLM is OK and I just need to get the links back in sync with the ISY

I do have a brand new backup PLM. Is it worth trying a PLM replacement? That would be easier then deleting and adding every device and rebuilding all scenes and (programs?).

Restore PLM completed. no change. Only the device I deleted and added back shows communication in the Event Viewer level 3.

Thanks, I tried to restore the PLM without good results. But as I mentioned earlier, the restore PLM did not seem to "take". I just did a restore PLM and I now have a dialog box indicating something is happening. We might have something here..I'll report back.

OK, if that's what it takes. Thank you. I did do a restore on the single device with no luck so I guess that should have ruled out the restore all. But hey, I will try whatever help from the great people on this forum offer. Always thankful for those who take the time to help. I'll report back on the results of rebuilding my database.

Both

Restore Devices completed. Did not work. The only switch that shows communication is the one I deleted and restored. Any other things to try?

Stu, Thanks, File -- Restore Devices is in progress...looks like this may take quite awhile. It's been going for about 10 minutes now and it says it's 2% complete. I'll report back when complete. Thank you.

Teken, Thank You! Deleting and reinstalling worked. Does this mean I have to do this to all my devices and rebuild all my scenes?