davefred99

I sent support a ticket explaining my problem and also asking for confirmation on the status of my existing module transferability as they came with the unit sold as a demo to me by a dealer online.

Michel, I do have Verizon fios and about 6 months ago replaced the router for a newer wifi g version. However the problem seems to have only come up recently. I did also add Tivo to my system using MOCO on the main unit. If this is a LAN problem how do I isolate it ? Is there a configuration change in the router I need to make. I doubt Verizon would be any help on this. As to upgrading to a new 994 how would I do that ? Would I just log in and order an upgraded model and then contact you for the modules. As to the existing modules if I can indeed keep the ones I have installed it would be a no brainer for me but I asked about them once before and was told that since this was a originally a dealer demo unit I might have to purchase them if i ever upgraded because they were not registered or transferred to me. I would really like to upgrade but need to confirm that I can keep my existing modules. Of course if my problem is in my Lan I need to see if I can address that first.

I have been having problems lately where my 99i looses communication and I have to reboot/power cycle it often. At first I thought it was probably my PLM but I have a spare and it does the same thing when swapped out. I tried a restore from back up and it made difference either. This behavior is random but for the most part I can only use y issy 991 for a few hours till it again locks up. I can not even log into it using the admin console until I reboot it. I am afraid to do a factory reset as I have several modules that I think I will loose if I do that. This unit was purchased as a dealer demo unit and came with the Elk , weather and some other modules that I use. I was told by support awhile back if i upgrade to a 994i I might have to repurchase them as they are not originally registered to me? Otherwise I would be inclined to just upgrade and be done with it.