petermadams

Thanks for the note Lee, I did try that. Several times, without success. Eventually, after leaving things alone overnight, it worked. I wish I understood more about "a pending update". Now I have the RemoteLinc devices responding properly, I have a similar problem with a red ! on a 2475SDB Dual Band InlineLinc On/Off Switch v.3B. I try the same Write Updates to the Device - but that does not work. AND YET, when I turn it on/of using the RemoteLinc, it does work. Also, I can turn it on/off from the admin console. What is the explanation for being able to communicate with the module, but the ISY cannot Write the Update? Here is the Device Communication Log, I hope it helps. Thu 11/08/2012 08:10:56 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 28 0F Thu 11/08/2012 08:10:56 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 28 0F 06 SET-MSB(0F) Thu 11/08/2012 08:11:05 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 28 0F Thu 11/08/2012 08:11:05 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 28 0F 06 SET-MSB(0F) Thu 11/08/2012 08:11:07 AM : [iNST-SRX ] 02 50 1D.5F.BC AA.AA.AA 27 28 0F SET-MSB(0F) Thu 11/08/2012 08:11:07 AM : [std-Direct Ack] 1D.5F.BC-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 11/08/2012 08:11:07 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 2B E0 Thu 11/08/2012 08:11:07 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 2B E0 06 PEEK (E0) Thu 11/08/2012 08:11:07 AM : [iNST-SRX ] 02 50 1D.5F.BC AA.AA.AA 27 2B 00 PEEK (00) Thu 11/08/2012 08:11:07 AM : [std-Direct Ack] 1D.5F.BC-->ISY/PLM Group=0, Max Hops=3, Hops Left=1 Thu 11/08/2012 08:11:07 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 28 0F Thu 11/08/2012 08:11:07 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 28 0F 06 SET-MSB(0F) Thu 11/08/2012 08:11:16 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 28 0F Thu 11/08/2012 08:11:16 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 28 0F 06 SET-MSB(0F) Thu 11/08/2012 08:11:16 AM : [iNST-SRX ] 02 50 1D.5F.BC AA.AA.AA 23 28 0F SET-MSB(0F) Thu 11/08/2012 08:11:16 AM : [std-Direct Ack] 1D.5F.BC-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Thu 11/08/2012 08:11:16 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 2B D8 Thu 11/08/2012 08:11:16 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 2B D8 06 PEEK (D8) Thu 11/08/2012 08:11:25 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 28 0F Thu 11/08/2012 08:11:25 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 28 0F 06 SET-MSB(0F) Thu 11/08/2012 08:11:26 AM : [iNST-SRX ] 02 50 1D.5F.BC AA.AA.AA 23 28 0F SET-MSB(0F) Thu 11/08/2012 08:11:26 AM : [std-Direct Ack] 1D.5F.BC-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Thu 11/08/2012 08:11:26 AM : [iNST-TX-I1 ] 02 62 1D 5F BC 0F 2B D8 Thu 11/08/2012 08:11:26 AM : [iNST-ACK ] 02 62 1D.5F.BC 0F 2B D8 06 PEEK (D8) Thu 11/08/2012 08:11:26 AM : [iNST-SRX ] 02 50 1D.5F.BC AA.AA.AA 23 2B 00 PEEK (00) Thu 11/08/2012 08:11:26 AM : [std-Direct Ack] 1D.5F.BC-->ISY/PLM Group=0, Max Hops=3, Hops Left=0 Thanks again, -PeterM

Thanks Lee. I have been trying exactly as you describe. Thanks for the confirmation. I am only doing one at a time, and I just tried it 'vertically'. I still get the "cannot determine the Insteon engine" error. Here is the event log: Mon 11/05/2012 02:11:29 PM : [1c 4a ff ] Added to list of devices to link to ISY Mon 11/05/2012 02:11:47 PM : [iNST-TX-I1 ] 02 62 1C 4A FF 0F 0D 00 Mon 11/05/2012 02:11:47 PM : [iNST-ACK ] 02 62 1C.4A.FF 0F 0D 00 06 (00) Mon 11/05/2012 02:11:51 PM : [1C 4A FF 0 ] Failed to add device Since I have two new devices, I find it hard to believe both are not working, and so I suspect something with my ISY setup/version 3.3.3. But I am not sure how to debug further (I am still a newbie to all this). -PeterM

These are RemoteLinc devices, not RemoteLinc-2. Thanks for the note that there can only be one RF device at a time. That may explain some of my problems. I understand about putting the device into Linking mode by pressing Dim/Bright together until the LED flashes. Device-A responds, I see the Events in the Event log. Device-B does not. Yet everything seems to be the same as Device-A. And, on top of that, Both Devices work. I have programmed them with the same set of Scenes, and both "work". The only problem I see reported is in the ISY admin, where red exclamation marks tell me there is a communication problem. Before I claim it is broken (yet is seems to be working) and send it back, I would like to be sure that I debug the ISY connection fully. Please tell me how I might diagnose this further. -PeterM

Hello, I just purchase two RemoteLinc-2 devices, charged them up and tried to link then to my ISY994i, but I never get any response. I have the devices on the desk beside me, alongside two RemoteLinc devices, and a dual-band light module plugged in 6ft away. Since I can never connect to either device, could this be an issue with the v3.3.3 firmware? I tried manually linking them to an appliance module (I understand that linking should always be through an ISY scene) just to test the wireless connection. Both devices seem to work. -PeterM

Hello, I have two RemoteLinc devices and they behave differently. My ISY994i keeps losing its connection DeviceB. Both were Linked at one time. I have both devices on the desk beside me and a dual-band light module plugged that is 6ft away. As a newcomer to ISY and Insteon, I am not sure of the correct procedure to re-connect to my device. I have tried WriteUpdates (fails), RestoreDevice (no response). Delete and Re-link (works, then I get back to this red exclamation mark state). And the odd thing (to be at least) is that it works. It does control the scenes where I have added it. Or, do I just have a bad device? How to tell? They are both new. Thanks for any pointers -PeterM