woodchip

Update... Well, the migration did not progress as smoothly as I had hoped but it was not as painful as it could have been. Because I had a dozen or so backups, I attempted several restores and found 1 which provided the most data with the least errors. It appears I did not lose any Insteon nodes, although there may be some wonky responses going on. Looks like I lost maybe a half dozen Z-Wave nodes but given all the documentation I saved prior to migrating this fix should be easy if somewhat time consuming. Program wise I stated earlier I had a full text backup of 390Kb. I’ve done a rough count and that’s about 300 programs (give or take). It appears the programs migrated without any major errors. The missing Z-Wave nodes and some wonky node responses are the exceptions… so far. I have received a a few times and more disturbing “XML Parse Error” or “I/O ProxyDevice” error which I did not capture (my Bad!) which crashed the AC. Concerning me also is the fact I have been unable to log into PG3x. I continually receive this error notification. Any and all thoughts would be appreciated prior to my contacting Support and opening a ticket.

I'm in full agreement with you on this statement. I've used Norton back in the days of DOS (pre Windows) when Peter Norton was the owner/founder. I'm not fond of it any longer but have not found a comparable or better replacement as yet. I am open to suggestions.

Well, this has been an adventure, and an adventure is nothing more than “A poorly planned vacation”. Here is an adventure update. I’ll attempt to summarize in the interest of brevity. Please keep in mind I believe in “due diligence” so I always try to research and think through my actions before I take them. I only started this post after I had exhausted “most” all research and carefully thought through my remaining options. 1. This morning I installed a new SanDisk 32Gb A1 SD card. I have the following observation before I continue… in this wiki link I was provided: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card the first line states “[NOTE: The ISY994i takes a MicroSD card. The max size is 32GB.” Then under step one titled “Remove the old SD Card and replace with the new card”, and in part 2 of the directions there is a bullet point which states, “Please note: ISY supports up to a 16GB SD card with 4.2.18 firmware and above, any firmware before this only supports a 512MB SD card” 2. Remember “due diligence”… researching and thinking prior to taking action. Now continuing with the installation of a new 32Gb SD card and following the wiki directions I moved on. Step 2 is titled “SKIP if a new SD Card”, so moving on to step 3 “Install the latest firmware”. Now this is where things get interesting. 3. I started by clearing all Java cache here and here 4. I than ran a current download of “start.jnlp” and low and behold LoX found my ISY…. things were looking promising… but wait there’s more. While going to my “insteon_5.3.4.zip” firmware file these pop ups appeared and the program crashed. 5. I’ve noticed a number of forum members posting issues with LoX not finding there eisy… well my LoX could no longer find my 994. So out of desperation I tried the old “admin.jnlp” finder and (low and behold) it found my isy. The downside was it would not start the “Console”. I’ve also seen members stating that LoX would not start the ‘Console”. This was the same for the LoX finder. 6. Without much to lose I decided to perform a factory reset on the 994. That worked and allowed me to access the “Console” using the old finder, install the v5.3.4 firmware. and do some minor config like time and location. 7. After the firm wear reboot, I was able to restore a backup which appeared a little wonky. Unfortunately, that was all the time I had for the adventure today. I’m on clients’ time tomorrow and Thursday. My eisy is scheduled to arrive Thursday so it will be Friday before I can do any more with either controller. I have a strong feeling there will be more to this adventure and additional assistance to seek. Thanks and I'll be back soon.

Yes, I ordered the "ZMatter USB: Z-Wave+, Zigbee, and Matter Module ".

Let me see if I can address your questions and comments as directly as possibly. Here it goes… Seems like the SD card might have been corrupt for a while and not allowing backups to complete successfully. RESPONSE: Of the dozen or so backup I have not all experienced errors prior to completing. The question I have now is how are you accessing admin console? You're on Windows so what version Java do you have? Make sure you're running "Version 8 Update 401" (downloaded from java.com). RESPONSE: Yes, Java Version 8, Update 401 on 4 boxes. 3 running current updates of Win 11 Pro and 1 using current Win 10 Pro. Are you using the IoX Launcher to access? When you have the option for "LAN" or "Cloud" which option are you selecting? Try always using LAN (when local). RESPONSE: Using most resent download of “start.jnlp” but I also tried the older “admin.jnlp” in the event it would resolve issue. It did not. I know you've not had problems "in the past", but they could have been causing issues and you just didn't realize it (causing the corrupt backups for instance?). Make sure they programs are completely shut down/stopped. Not just "disabled". If it's possible to completely stop them. RESPONSE: I’ve been using Norton firewall and antivirus before I ever got a 994. Neither has ever been an issue. I have written a rule in Norton firewall to allow 994 IP and placed it at the top of the rules list. The only way to totally “turn off” Norton is to uninstall it. If you really think this is the issue I'll do that but I’m willing to place money that is not the cause. There are a lot of reports of these issues (in the past). If you use Google Site Search (type in the search bar: site: https://forum.universal-devices.com/) and the type your errors you'll see a lot of OLD posts and some kind of recent posts. The really old ones aren't as helpful since it used the old Browser Java Plug-in to access the Admin Console. Since 2018 the IoX Launcher has been the suggested method to access the admin console. RESPONSE: Prior to this post I did due diligence and researched many existing posts. I’ll go back and review the newer posts for help but I've tried everything I've read before posting this plea for help. Some of the more recent issues have been indicating a corrupt SD card or Firewall and network connection issues. RESPONSE: The corrupt SD may be the most reasonable but after reformatting and setting up the original SD, and being able to restore a backup without errors I.m not convinced, I did purchase a new 32Gb SD today and will try that tomorrow if I have time. Originally the documentation for my 994 stated the max SD card was 16Gb but I see on Wiki where it now states 32Gb is the max. 32Gb was the smallest I could find locally today. Since this is on an ISY994 there's no current support available. Since you've wiped the existing SD card and unsure if you have a "good" backup it might be easier just to setup the eisy and restart everything from scratch. Unless you had tons and tons of devices, scenes, and programs. The thought is you might not be able to get a good restore on the ISY994 so it isn't worth the time and money to try to recover there rather than just starting fresh with the eisy. RESPONSE: My intent was to clean up the 994 to provide eisy a reasonable backup to restore. Currently there are roughly a half-dozen x10 devices, 20 Insteon, 25 Z-Wave and 40 scenes. Depends on ones definition of “tons and tons” I have around 8Tb of SSD and HDD storage. That is tons. I still do not want to “start from scratch” with programming the new eisy. I’ve been refining this programming over the past 12 years. I do have a .txt file of my programs and that file is 390Kb. Not something I look forward to re-creating. Hopefully, if you do get a new microSD card, and can get a valid backup to restore you can then move forward. RESPONSE: At this point only time will tell. If this issue shows its ugly head when I receive my $+$400 eisy (this Wednesday) I’m going to be very disappointed. Good luck! Please post back how it goes. RESPONSE: Rest assured, I will be in touch!

Yes, requesting a login and popping up errors “XML Parse Error” and “I/O Error: ProxyDevice” if I remember correctly. I have now re-formatted the original SD, reinstalled v5.3.4 and tried several different restores. I have a dozen or so backups dating back to January '24. I get an error while restoring "Upgrade Failed :Failed uploading file (reported written size is invalid)" for several of the backup files. Found one which appears to have restored without error but I am yet getting a request to login after several minutes (guessing 10-15 mins. on average). Now I seam to be getting disconnected without an error showing until I mouse click on an item. Tried to attach a pix of error but forum not accepting .jpg or .png formats for me. I'm going to run out and see if I can find a 16Gb micro-SD

I am running Norton 360 have never had problems in the past but already disabled both firewall and antivirus to confirm they were not the cause. No complicated “v-Lan” setup, no mesh routers on ISY network (one Wi-Fi extender else ware), just a port switch which both 994 and a Win10 PC having the same issue (with 994) are connected to. Already removed and reseated the SD card but have not tried cleaning contacts on card. I repair electronics so I always have spare power supplies… that was a GREAT thought but to no avail… Duh, first thing to check when troubleshooting electronics is the power supply…STUPID of me! I’ll try cleaning SD card contacts prior to replacement. I don’t have an SD card below 64Gb so if this doesn’t work, I may try reformatting existing SD before I run out and purchase a =< 32Gb. Thanks for your response Geddy, I'll keep trying and report back if I find a solution. Anyone with any other thoughts?

Running on both Windows 10 and 11 systems.

I’m trying to prep for an eisy migration with a backup from my 994 and the console keeps dropping connection requesting a login and popping up errors “XML Parse Error” and “I/O Error: ProxyDevice” than crashes. ISY is on v5.3.4 and Z-Wave v6.82.01. Anyone having similar issues or thoughts on how to address issue?

Michel, Eight years ago, when I opened a UDI account and purchased my first UDI device, I chose to use my email address as username for that account (a common practice at the time). I typically only log into my UDI account to download updates or on rare occasions when I require customer support, and only after first researching potential fixes in the forum. In mid-October I had need to access that account and open a ticket regarding a problem I was experiencing. A problem occurring while attempting to order the new UDI series 500 Z-Wave dongle. This was my first experience with the new ISY Portal. Somehow, perhaps at this time, perhaps inadvertently, a second account was created. Since that time, I have opened 7 tickets and closed 6. It is this 7th ticket which has become a source of frustration for the both of us. The 7th ticket “[Ticket #10095] Z-Wave series 300 to series 500 upgrade” as opened, is a request for assistance with the 300 to 500 dongle upgrade. At some point Michel, we went down a rabbit hole with email addresses. In hind sight, I believe the email item should have been opened as a separate ticket. I have researched this “email” issue and found I had properly changed the email address on my forum account and one of the 2 UDI web accounts correctly back on September 29, 2020. Currently the email address associated with my UDI account, my UDI forum account and my Portal account is correct. The issue is with the “username” (NOT email) for the UDI My Account web. On Monday, October 19, 2020 12:55 PM you wrote “Not sure why you keep using sbcglobalnet email address for tickets. I have already changed everything to att.net. With regard to the forum, please use ISY Portal to login.” Actually, I had already changed every thing I could change back at the end of September. It is my UDI username that is being mistakenly taken as the email address for tickets and/or responses “raised by” my UDI account. In retrospect, ever since September 29 every response I have received from UDI web and/or Forum have been correctly addressed to the ATT address. I assumed as Admin you were correct and I was doing something wrong. I now think that was an incorrect in that assumption. At this time, and prior to any changes to my account(s) I would like to have the original issue addressed. That of “[Ticket #10095] Z-Wave series 300 to series 500 upgrade”. After we resolve the dongle ticket, I will open a new ticket to explore if you or another of your admins can assist me with the username issue. Does this sound reasonable? Respectfully J.K.

Thanks MrBill but my Portal account is fine. It is the user name in "My Account" UDI web which may be causing issues. Where can this be changed?

Is there a way to change the users name in my UDI web account? I believe my current user name is causing some issues for me.

Thank you Michel, you folks do a great job of customer service. I am having another issue with my account (not forum) log in and will be opening another ticket on that problem soon. Thanks again for your assistance. Regards

I’m having problems with my new Z-Wave series 500 dongle and, if the issues cannot be resolved soon, I’m considering downwardly migrating from release 5.3.0 back to release 4.8.0 with the old series 300. I’ve been a UDI/ISY user and advocate since 2012. It’s been a flexible, solid and stable platform from the start (only 2 or 3 hardware issues over 8 years of 24/7 use). Here are my questions/concerns: 1. If this topic has already been addressed could someone please direct me to that thread? I did a search but did not find specific answers. 2. Is the process as simple as performing a factory reset on the ISY than restoring my release 4.8.0 ISY backup? 3. When should the Z-Wave dongles be swapped out (prior to or after the factory reset)?