Michael,
I followed the instructions in the document for register the my ISY 994iZ with PG&E HAN smart meter, with no success. All steps, getting the EUID, and Install Code, having PG&E register them etc, worked, it is the final pairing that was not success. PG&E could never see the ISY and I could never see the meter. (They did a ping test, and could not see the ISY during that test either).
I saw on the forum that the install code length mattered for PG&E.
I did choose a 24 Bytes install code length, but the ISY generated a 28 Characters long code (4 extra characters)??
Also, the PG&E technical person I spoke to confirmed that all other customers she worked with uses a 16 bytes character code.
So now to my question, I noted that I can erase the install code and regenerate a new one, but if I select 16 bytes in the pull down menu on the Dashboard it generates 20 character code, and if choose the 12 byte, it does generate a 16 byte code.
So should I pick 12 byte code, and retry?
Also,
I noticed that the Network status "Network" never reported any state like "scanning", "down" etc.
I only got Time "Mon 2013/12/30... | Unsynchronized" and Meter "All OK"
P.S.
I'm on 4.1.1
Thanks,
/Roger