madmartian

Well, that was interesting. Turns out Comcast had set the modem up using the wrong MAC address. On the bottom of the modem - and I did ask which one they wanted - are "WAN MAC" and "HFC MAC". The correct address is the HFC MAC. They set it up with the wrong address. No idea how it was working at all, but it was working with some devices. My own app - "Simple Home Controller" - does not use the portal, so I need the port forwarding for that. Someday maybe I will learn how to program for the portal.

Yah, already went through all the listed troubleshooting steps. Will submit a ticket.

I swapped out cable modem combos from an Arris SBG7600AC2 to an Arris G36. eISY continued to work with the portal without issue. The G36 had an issue with spontaneous reboots so I decided to return it and swapped back in the same SBG7600AC2 I was using previously, and now suddenly the portal is offline. No idea why or how to get it back online. eISY otherwise works fine. I can connect to it via the computer admin console as well as a phone app via wifi. The Portals tab in the admin console shows both "Offline" and "Registered". The portal itself shows "Error - ISY is not online" when I try to bring up any menus. This is on the same computer I am running the admin console from. I tried rebooting both the router and the eISY without change. In the portal profile "my preferred ISY" is set to the eISY and there is no triangle exclamation on the eISY (there is a "!" on the ISY994i since it's not active and not plugged in). I verified with IP Scanner that the UUID is found and matches what's listed for the eISY. Expiry date in the portal has a 2025 date. I tried all the troubleshooting steps listed in Portal Access Troubleshooting - except for the last one that says to open a ticket. Thought I'd try the forum first. Note that I have changed nothing on the old modem - it still has the same config and port forwarding for the eISY it had before and the ports are still correct. Any ideas?

Thanks for the tip - might try that - though I can turn off the device manually through the admin console without issue, so I'm not so sure it's noise.

No, I replaced the old bulb fixture with a perm LED structure.

I should mention that the switch is 2466S ToggleLinc, which is not dual band.

A few months ago? How would I prevent the light itself from generating noise and blocking the off?

I tried a trail of modules leading up to the switch and the switch is available now, but is still not responding to programs. This has been super frustrating as this worked without issue for years and now I can't get it to work. To be clear, the on command is working but the off command is not. Simple dusk to dawn turn the light on, else turn the light off. Worked for years on the old ISY994i. I thought the eISY might be the culprit until I found the range extender issue. Now I am back to wondering if this has something to do with the eISY (5.8.0). I already tried deleting the program and rewriting it. I know it's running the else command as I added a notification for when it does.

Well. I plugged one into an outlet that has an appliance module and when I put it in test mode, the appliance module light blinked. I tried the same with the other range extender and the appliance module did not react. Looks like I found the bad range extender. As these things are no longer made and people ask too much money for used ones, any idea what common repairs on a range extender might be, ie a likely bad part I can swap out with a soldering iron?

I had a particular Insteon switch stop responding - the one furthest from the eISY - and I believe I found the problem to be faulty range extenders. I have a pair that's been setup for years and was working at one time. I tried to test them following the directions (press button on unit A 4 times, unit B should blink green) and all I get on unit B is solid green, indicating no communication with unit A. I tried plugging them into the same circuit (2 plugs on the same wall) which should have resulted in unit B being red, but it's still solid green. I have also tried swapping which is unit A and which is B. I cannot get one unit to acknowledge the other in any way. Am I doing something wrong or is one of my range extenders bad, even though both appear to function in text mode as unit A?

Just curious if anyone is working on Eufy security system integration, or if that's even possible. Would love to have a camera trigger also trigger devices from the eISY.

I tested Simple Home Controller with Android 14. I upgraded to an eISY controller. No issues! Yay!!!

The word from Michel is "no, that's only if your eisy was a secondary controller to something else." Confusing warning message in that case... So looks like I can just click "yes" on the reset warning screen without any pre or post operations. I will post again if I have any issues.

Thanks Geddy. I filed a ticket. I'll post the steps here after I receive them and complete the reset so other folks can find the instructions.

The warning message says, "unless you plan on restoring a backup of the z-wave dongle [I don't] you should remove this ISY from the Z-Wave network before doing a factory reset" That warning implies additional step(s) before and possibly after doing the factory reset of the Z-Wave dongle, but does not specify the exact steps. I am looking for the specific menu selections to do both before and after the Z-Wave reset. This does not appear to be documented anywhere.