TimWing

Just received a new 2413S PLM from Insteon and the "Restore Modem (PLM)" worked perfectly!

I am back on the old PLM plugged into the same outlet it has always been plugged into and all is working. Picture below. I am now convinced that there may be something wrong with the PLM even though it was just repaired. I will write Insteon to see what help they can provide.

I guess anything is possible.....

@DennisC I select restore device and this is what I get. It always writes 0 bytes to the device. <==I think this is the issue.

@Techman I have done this. Still no joy.

This is quite frustrating. I restored my last backup made with the old PLM and after Polisy restarted and I logged into the Administrative Console and selected File > Restore Modem (PLM). Can anyone tell me why the Event Viewer shows the same two encouraging lines for each device yet none of the devices work?

Thank you all for the suggestions! @Geddy I originally tried with "Automatically write changes to devices" on (Selected) and received "Cannot communicate with....." for each device. The pic I posted was from a later attempt without it selected. @Techman Regarding factory reset of PLM. With the PLM unplugged from serial (RJ-45) & the wall receptacle, I held the black "Set" button on the side of the PLM while plugging into the wall receptacle holding the button until the red led went out. I then plugged the serial cable into the PLM and powered the Polisy. I did a restore PLM and same results as before.

@DennisCI tried that with no result. Then I tried Write updates to device and here is the event viewer...

I had a semi-working system with my 2413S PLM (v2.2) but had a several devices that would not update their status. I just received a refurbished 2413S PLM (V2.0) back from Insteon with components replaced and passed the PLM test program. I am in the process of putting it into service and have performed the following steps..... - I shut down my Polisy and unplugged from wall receptacle - Unplugged my old PLM and disconnected the serial cable (RJ-45) - Plugged serial cable (RJ-45) into refurbished PLM - Plugged PLM into wall receptacle - Plugged Polisy into wall receptacle Once logged into the Administrative Console, I selected File > Restore Modem (PLM) Stared at the "System Busy" progress bar while "Cannot Communicate With...." errors for each device popped up. Once the progress bar went away I have 23 Insteon devices with red exclamation marks. Only the Z-Wave devices work but I suppose this is because they do not communicate via the PLM. Selecting Tools > Diagnostics > PLM Info/Status does show the correct (refurbished) PLM and it's correct address as connected. Any suggestions what I may have done wrong or how I can fix this?