TimWing

Just received a new 2413S PLM from Insteon and the "Restore Modem (PLM)" worked perfectly!

I am back on the old PLM plugged into the same outlet it has always been plugged into and all is working. Picture below. I am now convinced that there may be something wrong with the PLM even though it was just repaired. I will write Insteon to see what help they can provide.

I guess anything is possible.....

@DennisC I select restore device and this is what I get. It always writes 0 bytes to the device. <==I think this is the issue.

@Techman I have done this. Still no joy.

This is quite frustrating. I restored my last backup made with the old PLM and after Polisy restarted and I logged into the Administrative Console and selected File > Restore Modem (PLM). Can anyone tell me why the Event Viewer shows the same two encouraging lines for each device yet none of the devices work?

Thank you all for the suggestions! @Geddy I originally tried with "Automatically write changes to devices" on (Selected) and received "Cannot communicate with....." for each device. The pic I posted was from a later attempt without it selected. @Techman Regarding factory reset of PLM. With the PLM unplugged from serial (RJ-45) & the wall receptacle, I held the black "Set" button on the side of the PLM while plugging into the wall receptacle holding the button until the red led went out. I then plugged the serial cable into the PLM and powered the Polisy. I did a restore PLM and same results as before.

@DennisCI tried that with no result. Then I tried Write updates to device and here is the event viewer...

I had a semi-working system with my 2413S PLM (v2.2) but had a several devices that would not update their status. I just received a refurbished 2413S PLM (V2.0) back from Insteon with components replaced and passed the PLM test program. I am in the process of putting it into service and have performed the following steps..... - I shut down my Polisy and unplugged from wall receptacle - Unplugged my old PLM and disconnected the serial cable (RJ-45) - Plugged serial cable (RJ-45) into refurbished PLM - Plugged PLM into wall receptacle - Plugged Polisy into wall receptacle Once logged into the Administrative Console, I selected File > Restore Modem (PLM) Stared at the "System Busy" progress bar while "Cannot Communicate With...." errors for each device popped up. Once the progress bar went away I have 23 Insteon devices with red exclamation marks. Only the Z-Wave devices work but I suppose this is because they do not communicate via the PLM. Selecting Tools > Diagnostics > PLM Info/Status does show the correct (refurbished) PLM and it's correct address as connected. Any suggestions what I may have done wrong or how I can fix this?

I asked this question a while back and got allot of good suggestions that I have implemented but the results are not always reliable. My house and shop are 300' apart and are on separate electrical services. All z-wave & dual band devices in the house work reliably. In the shop, z-wave & dual band devices are proving to be unreliable. I think since the shop is on a separate electrical service, the existing communication to the shop for my Insteon devices is RF only. Z-wave is barely being extended via two Gen 5 sirens, one at the house & the other in the shop. I think adding a second ISY & PLM in the shop could resolve this issue but would like to verify this is possible. I have a hardwired CAT6 network cable run to the shop so LAN connection is good. I am currently running a ISY 994i (1120) with 5.0.14 & Portal Integration Is adding a second ISY dooable?

So I have another question on the subject. My ISY has z-wave but currently my only z-wave device is a Z-Wave Schlage door lock on my workshop which is 180' from house. I have an Aeon siren but it does not reach the workshop. Are there any products that will extend the z-wave signal over neutral or RF?

Well you know what they say about assumptions....I just assumed the distance was too far. I wired a 2477S in the workshop closest to the house and it works!!!!!! The response to commands is very quick also. Now this makes me wonder if the communication is RF or possibly neutral as Larryllix suggested. Either way, it is working very well. Thank you all for the suggestions! ?

The distance between the house and the workshop is 180 feet. I did not even consider trying due to the distance.

My home has a pad mounted transformer to receive the incoming electricity from the pole. This transformer then feeds my house on one meter and feeds the workshop on a second meter, resulting in two electric bills. I have my ISY994 working but I want communicate to the workshop that is on a separate electrical service. It's a separate neutral and the PLM is not going to communicate through the transformer. I do have CAT6 running to the workshop feeding internet & LAN. Can I add an additional ISY to the workshop and add it to the portal to link the two together? Thank you for any suggestions.

Well what do ya know....Self inflicted! I had no text in the body of the message. Thank you Michel!