jwagner010

Just to close this out, multiple reboots and restarts didn't help.  So I purposely entered my password wrong in the app multiple times to lock my account out, which generated an email notice that my account was locked.  I thought the email would then make me follow a reset procedure I could follow online, the email said to logon to my account to reset my password, pretty useless when I am locked out???????   But good news is there was a support email and phone number in the email that I was able to contact and they were then able to unlock my account.  Once they unlocked my account the NS started working again.  
Not sure why my account became non response/locked on their end before I locked it (I have not needed to enter my account password for over a year) and I never got any emails beyond the one I purposely triggered that someone had tried and locked the account, but before then I couldn't log on from POLISY, APP or Web, I guess its just one of those things and my account became locked on NuHeats end.  Once the NuHeat account was unlocked I rebooted the POLISY and all seems to be working now.