skywizzard

Thanks everyone for all you help, I finally found the problem! I had upgraded firmware to latest version, but failed to upgrade my UI to the latest version. When I upgraded the UI the portal appeared on the configuration screen. As it is in most cases, it was a case of "user failure" Thanks again everyone for your suggestions, they did finally lead me to my problem.

DId you go to Configuration->Portals? I think that's where the approval is done. Thanks guys for the suggestions, but still no joy. When I go to Configuration->Portals I have a blank page. It appears that my UI is not seeing the portal. I have checked, double checked and re-entered the uuid. Am I correct that all I need to enter is the uuid in the format xx:xx:xx:xx:xx ? When I enter the uuid, there is a yellow button and when i hover over it I receive the message: Pending Approval by owner Online since ........ Like This Quote MultiQuote

Yes, when I go to manage modules, the reply is "Your Modules are up to date!"

I am having the same problem. I get the following message when I attempt to use any of the Tools. Access denied. Pending approval by owner"> I have triple checked my uuid and even deleted and re-added but to no avail. I purchased and set up an account about 12 hours ago. Should it take this long? I feel I must be missing something obvious... I have just replaced my PLM, but everything is working fine, just can't use the portal.