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See @macjeff’s post here Are you sure? If you browse to https://my.isy.io/, can you log in with your ISY credentials (many of us can now)? If so, then you probably just need to relink your service (Google or Alexa). See @macjeff’s post here Point a browser to https://my.isy.io/ and see if you can successfully log in with your ISY credentials. It should be working now. If so, then relinking should get things working again. See @macjeff’s post here You have to go into the Alexa app and re-enable the skill. It will take you through discovery and then likely say it didn't find anything new (since it will remember all the devices you had connected). Just click on the option that says something like "my device is already in the list" and you should be good to go. I did this about an hour ago and all is working normally.

Thanks for the reminder! I checked on UD Mobile, I hadn't yet set up the local connection settings, and was depending on the remote connection. That's fixed now. But, since my wife has habituated the use of Alexa for light control, I'm still likely to be one of the first people showing up here should the portal go down again. 🙂

Thanks to the team for getting things back a up & running (on a holiday, no less)! It was interesting to see how much depends on the ISY portal. It’s like the opposite of a power failure… the instant the portal goes down, people across the country can’t turn off their lights. I actually had to touch a wall switch. It was suddenly like 2005! Hopefully 2025 will be smooth sailing from here on out! Starting 2025 with gratitude for how Insteon and the UD team have made life so convenient for us. Happy New Year!

ISY portal now failing to load… hopefully services are getting restarted.

Wife just called from upstairs: “the lights aren’t responding!” Perhaps having all ISY services go down is a way to bring users together (here) for a New Year’s party? Happy New Year! 😀 Alexa account suddenly unlinked. Trying to relink it or even log into ISY portal fails with HTTP 429 (too many requests). Seems to be something triggered as the year changed to 2025. Okay… now hopefully someone is up late and still sober enough to get things working again. 😉

Having the same problem with my eisy running 5.8.4 Polyglot 3.2.27. I've had decades of amazing stability with isy994i and, since 2023, the eisy... until the past few weeks. eisy appears to randomly become unaccessible (UD Mobile, web, ssh, or ping) and requires manual power interruption to get it back. Travelling this weekend and, for the first time I can remember, I'm worried if my house lights will continue working reliably while I'm away. 😕 I hate to wish this on anyone else, but also glad to know I'm not alone. Has happened twice today. If there's anything those of us experiencing the problem can do to either help debug the problem (e.g., look for something in log files) or any temporary workaround to stabilize the eisy until a fix is available, please let us know. Update 1/1/25: for the record, this problem seems to have resolved itself in late November 2024 without any further interventions. During November, I was having to unplug & plug back in my eisy every few days due to apparently random lockups (eisy becoming unresponsive), leading me to this thread. I assumed/hoped a firmware update would fix things; however, the problem seemed to resolve itself in late November and I've now gone 6+ weeks with the eisy running normally. While I did try updating through the admin console, I'm still on 5.8.4 Polyglot 3.2.27. Hopefully, someone found & fixed a bug/problem that didn't end up requiring a firmware update.

Click the magnifying glass to the right of “Local IP Address” label. You may need to grant access for UD Mobile to access the local network and then Local IP Address and Local Port fields should be populated. Make sure Local Username and Local Password fields have your username & password for your controller. Then click “ADD” to the right of Local Networks label and select your WiFi name. Once those are done, you should be able to successfully test the local connection.

After update to iOS UD Mobile 1.1.60 today, I am now getting these oAuthPortal 404 errors with my ISY. eisy seems to be working. Restarting the ISY and UD mobile didn’t help.

The best scenario would be a preference setting for updates with choices: Automatic updates Automatic critical updates Manual updates Let the user decide on the risk and benefits. Until/unless there's time to add a setting like this to allow people to opt-in, then manual updates are the best & safest option. "Forced updates" (i.e., UDI will decide when you update and you don't get any voice in the matter) sounds like an effective way to drive people away from using UDI devices. 🙂

I made a little progress with my Enbrighten Z-Wave ZW3011 dimmer switch. First, I discovered how to query & set Z-Wave query parameters by right-clicking on the switch and choosing Z-Wave > Set Configuration Parameter. This was a lot more useful than the Set Configuration section at the bottom of the right panel of the admin console. I also discovered by right-clicking on the device and selecting Z-Wave > Z-Wave X-Ray, then choosing "DH Command Classes" in the selector and clicking the Go button, I could get a dump of data from the Z-Wave switch, including a section labeled "Command Class 112 0x70 CONFIGURATION" with entries prefixed with names like "devices.16.instances.0.commandClasses.112.data.16" containing data like: Integer val = 0 (0x00000000) Integer size = 1 (0x00000001) String format = "signed" Integer min = 0 (0x00000000) Integer max = 1 (0x00000001) Integer default = 0 (0x00000000) String title = "Switch Mode" String description = "Set control mode:0 dim mode,1 switch mode" Boolean readonly = False Boolean reinclusionRequired = False Boolean advanced = False From perusing these, I realized the "data.16" meant configuration parameter 16 and the information for that parameter included useful information like the description, default value, current value, and readonly status. The values ("val") I saw for each parameter in the x-ray output matched what I would get when querying the configuration parameter. Aha! The configuration parameters I was trying to change based on GE/Jasco information I could find online (like this), weren't defined on my switch based on the x-ray results. Instead, I found configuration parameter 16 was exactly what I was looking for (putting the dimmer into "switch mode"). I changed configuration parameter 16's value from 0 to 1 and the switch now goes instantly on/off when physically toggled. A small victory! I still get ramping when I control the Z-Wave dimmer within a scene. I wish I could set up my scene to always sent Fast On/Fast Off to the Z-Wave responder, but not sure how to do that in the scene definition. I suppose my only recourse will be to remove the Z-Wave dimmer as a responder in the scene and write program(s) to send it Fast On/Fast Off when the scene is triggered. Something I can do with a single Z-Wave dimmer, but not something I'd care to have to do for dozens of switches around the house. Crossing my fingers and hoping the pending Zigbee experience is more reminiscent of Insteon.

It looks like I'm not alone in my inability to convince GE's Enbrighten dimmer not to slowly ramp on/off when the switch is physically toggled. 😕

Thanks for the tip. First impression of Z-Wave with eisy isn't so great. Before I saw this tip, I tried & failed adding Z-Wave Dimmer Switch using UD Mobile's SmartAdd via QR. I managed to get Add to work, but couldn't control the switch from the eisy. When I tried removing the switch from the eisy, it started repeatedly adding entries: After clicking the "Stop Adding or Removing a Z-Wave Device" several times and spending a while deleting entries one-by-one, I managed to clean up that mess. I selected eisy's Z-Wave > Remove a Z-Wave Device option, toggled the switch on, it spent a few seconds "removing" and then automatically switched to an "Add a Z-Wave Device" pop-up. I toggled the switch on again and it seems to have properly registered with the eisy now. Getting five eisy entries for one dimmer switch is a new experience. Adding the switch as a responder in scene was straightforward. I have yet to figure out how to get the Z-Wave switch to properly behave as a controller (on works, off doesn't) or to turn on/off instantly (still ramps on/off over a few seconds despite settings in eisy suggesting ramp of 0 seconds). I found some clues on parameter values for GE/Jasco devices here, suggesting for an "In-Wall Smart Dimmer" setting parameters 9 & 10 to 1 (1 byte) might work. I've tried setting parameters 7-12 to 1, clicking "Set Configuration" for each, but no luck. 😕 Hopefully the Zigbee experience will be better. I didn't realize how good I had it with Insteon.

Thanks @DennisC, @TRI0N, and @lilyoyo1. I'll install a Z-Wave dimmer switch today and hold onto the Zigbee dimmer switch to try out in the near future (when Zigbee support is added to the eisy). I've got a house with ~50 Insteon devices. This will be my first experience with Z-Wave and Zigbee, so will give me a chance to compare them on reliability & responsiveness. First impression of the Enbrighten switch is the toggle feels more solidly built than the Insteon switches (hopefully the internal electronics are as well). I should be able to make it at least another year or two without investing heavily in non-Insteon replacements. During that time, it probably doesn't Matter what I choose to use. 😉

One of my motivations for upgrading from ISY994i to eisy was the death of an Insteon toggle switch that started malfunctioning last month. I figured this was perfect time to start evolving my houseful of devices beyond Insteon (everything I have is Insteon, no Z-Wave devices). Considering Z-Wave vs. Zigbee, most of the discussions I found seemed to suggest the Zigbee/Matter direction would be more future-proof (and possibly more robust) compared to Z-wave. So, I bought an eisy, a Z-Wave+ & Zigbee/Matter USB Module, and a Serial PLM Kit to replace my ISY994i and a Zigbee Light Dimmer. to replace my defunct Insteon switch. I upgraded the eisy to 5.5.4, enabled Z-Wave support, and migrated to Matter Z-Wave. Everything I see thus far, including in the UD Mobile app, points to Z-Wave support. There's a "Z-Matter Hardware" toggle in the UD Mobile app I've enabled, but I'm assuming that's for future (possibly not-yet-existent) Matter-capable devices, of which the Zigbee switch I purchased doesn't belong. Forgive me. I'm learning. At this point, I'm guessing: Zigbee support will come when Zigbee devices adopt the Matter standard. The Zigbee Light Dimmer I purchased is essentially useless to me (I have no interest in getting a Zigbee hub). For now, if I purchase a Z-Wave Light Dimmer, I should be able to swap it in and easily add it to my network using UD Mobile. When Matter-compatible Zigbee devices exist, they eisy+dongle will be able to act as a Matter hub, so I won't need to purchase a separate Zigbee hub – i.e., I can use a single Z-Wave switch for now, but can expect to migrate Insteon → Matter over the coming years. Am I on track? Or is there some way the Zigbee switch might work with the eisy that I haven't yet discovered?

The eisy lived up to its name when migrating from my ISY994i... easy! With the announcement of IoX 5.5.4, I decided to perform my first upgrade of the eisy. The upgrade instructions say "Once completed (4 beeps + 1), unplug Polisy." Does that mean 5 beeps? The popup when pressing the Upgrade Packages button also says it can take up to 30 minutes. So, it has been over 30 minutes. I haven't heard any beeps, but I also haven't been sitting in front of the eisy the whole time. Is there another way to tell if the pack upgrade is in progress or completed (i.e., how do I know if it's safe to unplug the eisy to proceed with the upgrade)? Will it beep continuously? If not and I missed the beeps, is there something I could grep under /var/isy/FILES/LOG/ to confirm the package upgrades are done? When I look at at Help > About, it now says 5.5.4 for both firmware & UI (which seems like a good sign). At this point, I'll just wait an hour after clicking the Upgrade Packages button before pulling the plug and hope that was long enough.