RiderHal

Have been using UD devices for 12+ years. I just set up an eisy from scratch. I installed and configured the Elk plugin. All seems to be working well except that when viewing the Elk Controller module via the Admin console, the M1EXP Status, constantly connects for 5 seconds, then disconnects for 1 second, then repeats the cycle for hours. Any idea how to resolve this? Also when I purchased the the plugin, in my purchase history, it shows reinstall. Is this because I set up the trial first? Do I need to reinstall? Thanks, Hal