onewayvball

Hi Everyone, I just got my ISY994i and PLM along with a wireless door sensor (2843-222) and was trying to link the two for the first time. Here are my steps after logging in 1.click on start linking icon 2. hold set button on for 3-5 sec (green light flashes every sec) I don't see any progress bar indicating the device is trying to link 3. press finish. I've tried factory reset which was recommended by supplier no luck. They think it's a DOA so will be shipping me another one shortly. My question is, I see an option to add the device manually I want to try that but not sure what the address is for the device. when i open it up i see a sticker that has numbers that looks like a date xx.xx.xx is that supposed to be the address? anyone have any similar issues? my goal is just to start small with a door sensor to send email alerts but it's not looking good so far. just wondering how reliable INSTEON hardware is. I also but the white IP cam which I really like but the mic doesn't work on that so it's going back for exchange. So I'm 0 for 2 with Insteon at the moment.