OICU8IT2

Thank you for the reply. My router and "isy994i are configured currently in a "static IP configuration". Before that both were configured in the "DHCP automatic configuration". And I would randomly have times that my iPhone and laptop couldn't connect remotely. But at least it would connect and download the scene profiles using the "DHCP" configuration, for a while. Then it was like it had forgotten the address. In order to sync the unit, I would need to connect via wifi locally, And then for a while when i was remote, I could access the isy data in the "update only", or " download all" setting of the isy994I administrative mode page on my laptop, or the "Mobile link Pro App" on my phone. I was thinking due to power outages, or cable provider issues, it was causing the modem, or router to reset, and while it was in the "DHCP" configuration, a random ip address was benign generated, thus making me have to reconnect while i was "local via wifi". And my laptop, phone would then work for a while. Thats the reason I switch my router and ISY to "static" configuration in the first place. Which way would you recommend to configure the router, and the isy994i. ( static or dhcp). Router is a Netgear R6300, have there been any issues with them that your aware of? Last question, as a new-bee, how do you contact the tech personal? Thats why I'm here at the forum.

I have a isy994i that just started to act up and give me some issues. The system has been in operation for over a year before this issue started up. I have a Iphone,(with MobileLinc Pro App) and a Dell Laptop. When I'm home I can control the entire system, operation, programming, intensity,duration, etc,etc. I can use ether the phone, or laptop no problems for the entire year. The problem is when Im away, and it just started. Is I can not connect to the ISY remotely. When on the computer have manually typed in the "isy url" when in the brouser to try and locate it. I tried the universal-devices html interface. And I get the following: ***Socket open failed:java.net.socket timeout exception.***** and then ****XML Parse error****** My firmware, software, apps are up to date. I have unplugged, rebooted the isy, router, cable modem. Several times I know my lan reservations, and MAC's for all the equipment connected to the network. I have tried with and without the firewall software active, thinking that was the problem. No luck. In the administrative dashboard, FILE tab. Internet access is enabled. What am I missing??? Please help. Thanks