macburn

Update: I've used my Outlook program on Windows to send Gmail using the same settings as on the ISY, so I think that makes it more likely that the problem lies with the ISY, or its connection to the internet, rather than with Gmail, unless I'm missing something.

Hi all, Sorry for the long delay - I've run into another problem (which I will mention at the end) that has made solving this one difficult. Ok, so as recommended, I updated my GUI, and now both GUI and firmware match. After doing this, I repeated my process of deleting the bridge from the ISY, factory resetting it, linking it to the ISY, and then linking it to the Smoke Alarm. I accessed the level 3 logs, and I got this immediately after the button press: Mon 08/07/2017 04:08:59 PM : [iNST-SRX ] 02 50 26.7B.7B 00.00.03 CB 11 00 LTONRR (00) Mon 08/07/2017 04:08:59 PM : [std-Group ] 26.7B.7B-->Group=3, Max Hops=3, Hops Left=2 Mon 08/07/2017 04:08:59 PM : [D2D EVENT ] Event [26 7B 7B 3] [DON] [0] uom=0 prec=-1 Mon 08/07/2017 04:08:59 PM : [ 26 7B 7B 3] DON 0 Mon 08/07/2017 04:08:59 PM : [iNST-SRX ] 02 50 26.7B.7B 28.CB.F0 41 11 03 LTONRR (03) Mon 08/07/2017 04:08:59 PM : [std-Cleanup ] 26.7B.7B-->ISY/PLM Group=3, Max Hops=1, Hops Left=0 Mon 08/07/2017 04:08:59 PM : [iNST-DUP ] Previous message ignored. Mon 08/07/2017 04:09:00 PM : [iNST-SRX ] 02 50 26.7B.7B 11.01.03 CB 06 00 (00) Mon 08/07/2017 04:09:00 PM : [std-Group ] 26.7B.7B-->11.01.03, Max Hops=3, Hops Left=2 Mon 08/07/2017 04:09:00 PM : [iNST-INFO ] Previous message ignored. Then, 12 seconds later (as the siren sounded): Mon 08/07/2017 04:09:10 PM : [iNST-SRX ] 02 50 26.7B.7B 00.00.03 CB 11 00 LTONRR (00) Mon 08/07/2017 04:09:10 PM : [std-Group ] 26.7B.7B-->Group=3, Max Hops=3, Hops Left=2 Mon 08/07/2017 04:09:10 PM : [D2D EVENT ] Event [26 7B 7B 3] [DON] [0] uom=0 prec=-1 Mon 08/07/2017 04:09:10 PM : [ 26 7B 7B 3] DON 0 Mon 08/07/2017 04:09:10 PM : [iNST-SRX ] 02 50 26.7B.7B 28.CB.F0 41 11 03 LTONRR (03) Mon 08/07/2017 04:09:10 PM : [std-Cleanup ] 26.7B.7B-->ISY/PLM Group=3, Max Hops=1, Hops Left=0 Mon 08/07/2017 04:09:10 PM : [iNST-DUP ] Previous message ignored. Mon 08/07/2017 04:09:11 PM : [iNST-SRX ] 02 50 26.7B.7B 11.01.03 CB 06 00 (00) Mon 08/07/2017 04:09:11 PM : [std-Group ] 26.7B.7B-->11.01.03, Max Hops=3, Hops Left=2 Mon 08/07/2017 04:09:11 PM : [iNST-INFO ] Previous message ignored. Mon 08/07/2017 04:09:26 PM : [ Time] 16:09:37 1(0) Pardon my ignorance, but I've never accessed the logs before, so most of this is meaningless to me, but I compared them and to my untrained eye they seem identical. Perhaps this is just the way the new firmware interacts with the Smoke Bridge? I know that when I first installed the bridge at my old house (circa 2013 or so), I had the same programming running and it was one message only. Techman, have you tested with smoke / canned smoke? I did this before posting my message, and got two alerts about it, as I do with the test function. Strangely enough, since the update (perhaps just a coincidence), I'm not getting any alerts at all now. I've tracked the problem to my email notifications. When I test them, I am getting responses like "Mail server DNS error" "SMTP_ERRORS-smtp.gmail.com" and EHLO timeout, etc. I haven't made any changes to my email settings in a long time. I've tried using a different gmail account, and I'm getting the same responses. I'm on two-factor, but using an app-specific password for the ISY email configuration. I tried updating the password too, and still no-go. Until I figure this out, I am not going to be able to make any progress on the original issue.

As a side note, I'm sure I can modify my programming to compensate for this duplication, likely by introducing a variable and calling on the program to notify me only when the variable is at its first increment. I just don't want to have to go to that length if there is something I'm overlooking, or some technical issue I don't know about, that I could solve instead.

Techman, Firmware is 4.6.2 UI is 4.5.4 Program: { If: Control 'FR - Sensor - Test' is switched On Then: Send Notification to 'User1 (Text)' content 'Hazard Alert - Sensor Test' Else: } There is a similar, individual program for each type of alert. I've checked them all, and they are all set to be triggered by the specific status they are meant to report. Those are the only seven programs that are triggered by the Smoke Bridge. I have only been able to physically trigger the test and smoke status, and I get duplicated alerts on both. In all the programs, I am using the same programming that generated only one alert at my old house. ______________________ Teken, I inserted a three second wait before the notifcation line in the then path. I received my first notification at 11:28:46 AM and my second at 11:28:58 AM. In the meantime, I also introduced an integer variable called "count," and instructed the ISY to increment it by 1 in the then path. When I push the button on the smoke alarm to trigger the test, it rises to 1, and when the alarm begins sounding it rises to 2.

Hello, I recently re-added my Smoke Bridge to my ISY 994i after moving to a new home. Right now, it's connected to a single First Alert smoke alarm. I created a basic program to send a notification when the bridge sends status to the system (test, smoke, CO, etc.) When using the test function on the smoke alarm, I noticed that I am getting duplicated notifications, a second one approximately 11 or 12 seconds after the first. After reading this post: https://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiqw_6E8sPVAhVD7YMKHbvkAIAQFggoMAA&url=http%3A%2F%2Fforum.universal-devices.com%2Ftopic%2F9998-problem-with-smoke-bridge-not-updating-isy%2F&usg=AFQjCNFGei9YzAT0yCZwrvTDQ02GT1Dfpw I did the following: 1) Removed the smoke bridge from the dashboard 2) Factory reset the smoke bridge 3) Updated the ISY to most recent ISY firmware 4) Rebooted the ISY 5) Linked the reset smoke bridge to the ISY again 6) Connected the smoke bridge to the First Alert smoke alarm After all this, I'm STILL getting duplicated notifications from the test function of the smoke alarm, and also when the smoke alarm detects smoke. Smoke alarm is about 15 feet above the smoke bridge on the same wall. I'm not having any other connection problems. Does anyone know how to resolve this duplication?