tbmitch

Benoit, Thanks for the reply. This morning, I did not encounter any issues. The payment window popped-up when I clicked on “Renew License.” I'm all set. Brent

I am unable to renew Portal License. When I click on the "Renew License" button, nothing happens. I experienced the same result using three different browsers. Any ideas on how to proceed? Brent

Benoit - Thanks for the insights and confirming that the “(device)” suffix is related to the ISY “V2” skill. Brent

jkmcfadden, I had a similar issue with duplicates but one of each duplicate pair would include a “(device)” suffix. I don’t recall if I had a duplication issue for scenes and programs. After 2 hours on the phone with Amazon today and trying many things, my duplicates have disappeared but neither Amazon nor I know what fixed the issue. We wondered if there was some residue from the “ISY” skill but we cannot confirm. In case it helps, here are some notes and observations: - Within the past month, I disabled the “ISY” skill and enabled the “ISY Optimized for Smart Home V2” skill. Prior to using the “V2” skill, I did not need to preface commands with “Tell izzy ..” and thus, I am perplexed as to how I was controlling my ISY devices via Alexa. I saw no indication that I was using the “V1” skill. - I disable both ISY skills and “forgot” all devices. As expected, Alexa could not control any devices. However, when I asked Alexa to discover devices with no ISY skills enabled, she would discover all my devices without duplication. And voice control was restored for all devices (did not try scenes or programs). After repeated attempts, I tried deleting one of my devices from the ISY Portal and this seemed to eliminate the discovery of devices without an ISY skill being enabled. It seemed like removing one of my devices from the UDI portal forced a UDI-Amazon refresh. Now, all my devices include the “(device)” suffix. - In your Step 4 “Went to ISY Portal page and unlinked my Amazon account”, how did you accomplish this? I do not see an option to unlink my Amazon account within the UDI/ISY portal page. - While going through this ordeal, the patient Amazon rep led me to the “Other accounts” area in Amazon (not the Alexa app). I selected the “Login with Amazon” link which led me to the option to remove the ISY Portal connection. Not sure if this made a difference. The Amazon rep and I did find it odd that when I re-enabled the “ISY Optimized for Smart Home V2” skill, I did not need to provide my UDI/ISY credentials and the ISY Portal connection reappeared. - There were several times when changes would introduce delayed responses from Alexa. It would consistently take four seconds for Alexa to respond to a command. After trying different things during the debugging process, the response time returned to 1 second. Like I said, not sure if any of this will be useful but if you encounter any of the above symptoms, maybe I can re-introduce the issue and record the steps that fix the problem. At the moment, I don’t want to fix what ain’t broken Good luck Jkmcfadden.