ta2four

thanks

Thanks!

lol... go figure. What are my options exactly? is there a upgrade path that doesn't require that I "resync" all of my devices and rebuild my scenes and programming?

I deleted a few devices (a lamp controller and two remotes I wasn't using) and was able to add 2 devices without issue. So, it would appear that I did hit a limit of some sort. I haven't programmed the devices yet, but at least I got them added. I'll look into upgrading to a PRO ISY device. Is replacing the ISY with a PRO version as simple as doing a backup and restore? or is there more to it?

Yep. I'm with you now. I brought the lamp module (on phase1) halfway to the non-working devices (on Phase 2) and tested the lamp module to make sure it was still getting signals over the extension cord. No issues there. Linking the new devices still failed. So, I guess I'm at the point of taking one of the switches out of the wall, moving it closer to the network and seeing if it will sync at all. ugh. I have some new switches in a box. Maybe i'll try one of those first. I'm spent for today. Thanks for your help. I may not get back to this tomorrow (or until next year) but since I had your ear it was worth giving it a try today.

Great. Thanks. I have a range extender but I don't think I'm using it correctly. I put it near to the devices that were not working (on phase2) but I suspect it was too far from other devices and plm (on phase1) to bridge the gap. However, I moved it (keeping it on phase2) but closer to the plm. I think this should have worked, but it didn't help, unfortunately. Is a PLM/ISY device reset required to sync everything up again? I'm out of ideas now. (Not sure what you mean by "Try temporarily bridging one of the new switches near your working ones and try again". I could put a lamp module on the end of an extension cord plugged into phase1 and bring that lamp module closer to the devices on phase2 that are not working (is that what you are getting at). I can't move the switches that aren't working any closer to the plm or the phase1 network since they are wired into the wall (lol).

Thanks. I wasn't expecting that the device would be completely plug-n-play. Not sure what " 4 Tap" is... no need to explain unless it is easy to do so. I'll trust that it is completely plug-n-play. After plugging the repeater back in, I tried to add one of the switches that was failing with reason = 1. It still fails so the repeater didn't help. Tried a factory reset on the switch by pulling out the tab and then pressing it in for 10 seconds. Still didn't help. I tried putting the switch into linking mode before putting the isy into linking mode. With the device flashing green I put the isy into linking mode. In this state the ISY doesn't find the device at all. Not sure if that's helpful in debugging. Another thing that may be important... I have two electrical panels in my home... I have devices on both panels that are connected to the ISY and they work fine. I was originally surprised by this but I guess they are getting the signal via RF instead of the PLM?? Forgive me if I got the terminology wrong. Anyways, all of the devices that are failing are on the panel that IS NOT connected to the PLM. My guess is that the RF signal isn't strong enough to traverse the 100' to the nearest switch on the panel with the PLM. This may explain the issue but doesn't really explain why I was able to get one switch to link. If the double-electrical panel is the issue, how do I bridge across the two neutrals so that the devices will all communicate correctly? Is there are special insteon product that does that?

I plugged in the "2922-222 Insteon Plug-in Range Extender, Repeater and Access Point" and tried to link it. The ISY found it but gave me an "Unsupported device:0.29" error. The failure reason in the event log was reason 10. Let me know what you think when you have time.

Yep. That's my thinking too. The old devices are at most 12 years old. The new devices could be brand new (1 year) or at most 5 years old - sitting in a box-unopened until they were installed a 6 months ago. I have a spare PLM. The original PLM died many years ago but was able to solder in some new capacitors (etc - can't remember what I replaced off the top of my head) to get it working again so I never used the PLM I bought to replace it. Maybe I'll try to find the "Line booster" or whatever it was that I bought... and install it. I tried level 3... "failed to add device - reason 1"

I tried both ways. The "Automatic way" (clicking on the "start linking" button and then pressing the tab on the switch until it beeps) gets me to a point where the device shows up in the list. Then when I click "Finish" it says failed to add. I added a screenshot.

Ok. I'm on board with that! This is a relatively low priority item right now and I have 10 other things in my life that are causing me grief right now so I really don't need to blow away my smart lighting on top of it! Thanks for the heads up. If the devices should link without the firmware update then I'll avoid the extra headache. The new devices that I'm trying to add are quite a distance from the isy and/or plm. I purchased a signal booster at one point and haven't installed it yet so maybe I will try that. Having the devices show up on the ISY when I "link" them but raise an error when I try to "add" them is puzzling. Could it be that they are too far away from another device that is already mapped? Having said that, I was able to link one device a few months ago and the new devices that do not link are inches away (basically in the same switch bank). The device that I was able to link is the same (2477D V.45). Any thoughts on how to debug it would be helpful.

Thanks. I have 477. So should be ok, I guess.

Thanks. I'm not using z-wave... hopefully it is not a requirement to use my new switches. Since I'm not using z-wave, I really hope that I don't have to worry about the possibility of "rebuilding your network" talked about in the notes section. I have lots of switches, scenes and programs that would take months to rebuild. I was actually wondering if I hit the limit on the number of switches that I can add to the ISY. Is there a limit?

Hi, First question: How do I upgrade my isy994i(1120)? A link to the firmware would be great. I'm currently running v4.9.0 I'm trying to add some new devices and most of them are failing to be added. Not sure if the devices are "too new" for the firmware. One device, a 6 button KeypadLinc gets added but the "A", "B", "C", "D" buttons don't show up. The device (according to the isy) is a: 2334-2 KeypadLinc Dimmer 5 Buttons v.45. However only one device is added (the A,B,C,D buttons are not added) when I click add. The other devices are just regular 2477D Dual band SwitchLinc Dimmer v.45. When I click "Finish" the "Status" in the "New Insteon Devices" window changes to "Add Failed" and the only error I get is "Cannot Add Insteon Device". Not sure if there are logs I can look at to figure out why it is failing. A link to the trouble shooting guide would be helpful. I'm hoping that this is a firmware issue and upgrading the firmware will fix the problems. Thanks for your help. Let me know if you need screenshots.

Thank you.