Just a heads up to the community. I recently had my Policy start crashing periodically and restarting, then it would be down for lengths of time. I finally submitted a ticket and Micheal was fairly quick with a reply to replace the external power supply. Tentatively, this looks like it's solved the problem and I noticed the LED on the power supply was no longer lit. It was providing some power because the third light was flashing, but was unable to carry the load apparently. This does not appear as a troubleshooting step to the third light blinking problem in the manual. So, information for those in a future search.