joe002

Michel, Hi. Thanks for your response to my ticked via email and posting it here too. I'll put my feedback here so others can see it too. First, sorry it took so long to respond. My family and I made a trip up to my other location that doesn't have Internet access or a computer right now, which is why I wanted to figure it out how to use the 2nd unit on this computer and how I would use it in the future even without Internet access. A couple of comments: I don't have a bookmark in my browser yet. I did want to set it up, but was waiting for the final solution, so I've just been typing in the address in the address bar. Yeah, clearing the Java cache was a good idea - but back in Post #15 I gave it a shot but no luck. Yeah, the links to universal-devices "always" work for me, but because of my (typical) lack of Internet connection I wanted to get the MyLocalIpAddress/admin method to work. On the up side, you comment about having a browser bookmark did give me an idea. I hadn't tried to clear my browser temporary files, so I just gave it a shot, and that's the key! Somewhere in the browser temporary files the UUID/MAC address is remembered. So to solve this problem, if you use MyLocalIpAddress/admin and you see the error dialog: "The provided UUID Does Not Match ISY's uuid..." then you need to exit the "broken" Admin Console, clear the temporary files from your browser (I'm using IE and have the following checked: Preserve Favorites website data, Delete Temporary Internet files and website files, Delete History), then restart with MyLocalIpAddress/admin and the currently connect ISY box will now be cached and the Admin Console will now work for that box. If you plug in a different ISY box you'll get the error dialog box again, so just clear the cache again and restart and you'll be good to go. I really appreciate all of the help and comments I've received for this problem that I was having.

Paul - good idea. I'll report back here the solution they come up with.

Yeah, the ISY Finder always sees the box/MAC address that I have connected, but something (not the Finder?) remembers the old MAC address when I try to start things using MyLocalIpAddress/admin. I do notice that the ISY Finder window does not pop up when I use MyLocalIpAddress/admin (even with it works) so I'm guessing that maybe it's the admin console app that's popping up the error dialog box??? As a side note. The error dialog box is now showing both MAC address. The 2nd address in the dialog box is the one that doesn't work with MyLocalIpAddress/admin.

Paul - How do you delete it? When I start up using the admin console shortcut I only see the current box in the ISY Finder, and if I try to delete the current one it won't go away.

Paul – I’m not sure about the hard IP/MAC addressing. Yeah, I think I can set things up like Dennis, but I would like to be able to reset/clear which MAC address is the correct one for this computer. I would think there’s a (simple) solution for users that purchased a unit, it failed, and they replaced it with a new one. The new one won’t work via the MyLocalIpAddress/client method until the old MAC address is reset. The Java cache clear idea seemed like a good idea, but it didn’t work. I’m not really sure where the MAC address is remembered and how it can be reset???

Paul - yeah, I think it got indigestion. I guess the ISY Finder is what's remembering the MAC address?

Paul – OK I didn’t try that dance (I only tried to add an entry and it wouldn’t let me make a duplicate entry manually) I just tried it and, yeah, I can get two entries in the ISY Finder but now the admin console shortcut doesn't work for both boxes. When it fails the ISY finder comes up but not the admin console. To get it to work correctly I have to delete the extra entry. :S

Teken – thanks for the suggestion. I cleared my cache (selected all 3 options), and it still remembers my “original” box. In other words, MyLocalIpAddress/admin works with the “original” box, but fails with the “new” box. I searched the registry for the MAC address – no luck. I would think that some Java thing is remembering the MAC address, but I’m not sure how to track it down.

This board is great – thanks for all of the feedback, advice and help. I’m a member of a number of different boards for different products and the feedback from this one is really great! I now have admin,jnlp (no globe and house) on my desktop and it brings up the ISY Finder and Admin Console for both of my boxes. I also have a ISY884 Administrative Console shortcut on my desktop (has a globe and house) and it brings up the ISY Finder and works for both boxes. I can type MyLocalIpAddress/admin in my browser with one box and it works (the ISY Finder does not come up), and with the other box I still get the error. Stusviews – when I see the ISY Finder I do see my IP address, but I can’t add a second MAC address to the same IP address. Paul – I now have it on my desktop. I see that both admin.jnlp and the shortcut both reference universal-devices.com, but when unplug my Internet connection they still both work - it just takes about a minute for the admin console to come up (instead of just a few seconds when I do have the Internet connection). Dennis – OK, just wondering if you ever saw the error I’m seeing when I access the box with its IP address So when someone has to replace their box and they now have a new MAC address and they use a static address to reference their box and they don’t want to pick a new static IP address and they get the error I’m seeing, how do you fix it? Is there a buffer to clear? Any idea which app is complaining?

Paul – I just downloaded admin.jnlp and yeah, it works for both of my boxes. Does it use the Internet to work? I tried the shortcut that you can create using the “Install Admin Console (Internet), and looking at the shortcut it requires access the Internet to work properly. Teken – I know what you’re saying, but think of my setup of as two totally independent LANs that doesn’t cause the issues you see, plus I only give the exact same two devices the exact same static private address (because I don’t want to get confused). Also, my two LANs are in two physically different physical locations and (when available) only accessible via the Internet. Think of it this way – I have one LAN connected to the Internet via one ISP and another LAN hundreds of miles away connected to the Internet via a different (not very reliable) ISP. Maybe I’ll connect the two LANs together via a tunnel on the Internet, but with my firewall/router we’re not routing private addresses. It’s more likely that I’ll pick up the device from the un-reliable Internet connection and bring it to the reliable connection to work on it. Dennis – OK, I see what you are doing? Do you ever physically bring one device to the other location and try to work on it? mwester – I know what you mean about using a DNS server. I’m currently using a hosts table that works at both locations – the old fashioned way to setup a simple LAN that uses names without the need for a DNS server. Maybe a simpler question – assuming I have an ISY994i setup and it works great. Unfortunately I drop a brick on it and have to buy a new one. When I install the new one I get the error I’m seeing. Since my old box is now gone, how do I get rid of the error with my new device?

Teken/Paul – thanks for the quick response! Let me explain some more… I have two independent networks that use private addresses (192.168.x.x) with some devices duplicated (NAS, printers, firewalls, weather stations, etc.) on each network. Keeping the local address the same has made life a lot easier when managing/maintaining the two networks. With all of my other identical devices I can, if I need/want, switch the devices between networks. In other words I can pull my NAS from network 1 and 2 and swap them or just replace the one from network 1 with the one from network 2. All of these devices have a static address so they’ll just plug and play and I won’t have to look to find them with DHCP (I use DHCP for all of my removable devices) and the configuration of other devices on the LAN know where to look for them. This is the first time I’ve run into a problem where the MAC address of the device is important enough that it won’t work easily. I’m new with this device, so maybe I’m just starting it incorrectly? I just type the IP address in the browser window. Is that the correct way to start it (assuming that I don’t have an Internet connection)? I don’t know the ISY Finder. Which screen/GUI is it? When I type the IP address I always see a Blue screen that has the Universal Devices logo with a menu for Home/Settings/Help/Admin Console. When I select Admin Console I get a white screen with the Universal Devices logo – Please keep this window open! When it works the Administrative Console opens up. When it fails I see the same white background window, but the Administrative Console opens and I get the Error dialog box. With some more experimenting I’ve found that if on the blue screen for the one that doesn’t work I press the “Install Admin Console (Internet)" button it comes up fine, but I’m not sure what that button does and does it work if I only have a local LAN that doesn’t have connection to the Internet?

I'm running under Windows 7 Pro with Java 8 Update 66. I have two ISY-994I/IR-PROs that will be used at two different locations, however from time to time I would like to physically work on them to a single computer. I have them both statically set to the same IP address - which works fine as long as I don't plug them in the same network at the same time. To get Java to work I had to enter my static IP address into the Exception Site List. So far so good. The problem is that when I plug one device into the network and enter my static IP address everything comes up fine, but when I remove it and plug in the other device and enter my static IP address and click on Admin Console I get the following (Java?) error: "The provided UUID Does Not Match ISY's uuid..." THe Administrative Console does come up, but it doesn't work. If I start it from the "My ISY" button it works fine, however I don't always have an Internet connection so I can't get to the site. Any suggestions how to get things to work where I don't have a connection to the Internet?