Jemjem787

Quick note, i don't understand all the different terminology you guys are using, and i am a rookie to this whole smart home environment, so i will try my best to fully explain it. My goal is to be able to turn the volume of a certain sonos zone up and down, which i have almost completed except the voice part. I am using the https://my.isy.io/website to talk to programs in my universal devices box. When i go to my programs individually from the ISY admin console and run them, they work as intended, but when i try to speak through the my.isy website things get a bet messy. (As i understand you can only talk to the ISY by saying "Alexa turn on/off"). When i try to use the my.isy to say "Alexa turn on play five volume down" it adjusts the volume of alexa, and not the sonos zone. Since i thought it might be getting confused with other words i shortened it to simply "Alexa turn on up" and "Alexa turn on down". When i try to say that, i get a response "sorry which device did you mean", and after that if i say "up" or "down" it works as intended. So my first question is how do i get alexa to recognize me saying "up" and "down" without having to confirm it? My second question is, is there a list of words that are already registered within alexa that i cannot include in the my.isy programs? It makes sense to me that once you say "Turn On" it searches the list of commands on the my.isy page, and nothing else, but it seems that this is not the case. Another issue i am encountering is that when i remove a voice command from the my.isy page, i find i can still say the same command over again, and it will still work. Even if i remove the program from the isy box, alexa still response "OK" to the command, even though it doesn't work. Also if anybody wants to correct my terminology that would be great.