Thank goodness someone at Universal Devices got back to me today, even though they were closed. I was extremely frustrated yesterday, but I now have everything up and running. Now over 70 devices are controlled by my voice through Echo. I'm definitely a happy camper. Although I still feel they should have an alternative way to cancel one portal and use another, I am impressed that someone from customer service responded over the weekend. When you buy a device most buyers expect to be able to connect and use it within the same day.
With that said, I love the fact that Universal Device has developed a product that is so easy to use, that a woman who could barely change a light bulb has been able to install and connect over 70 devices (light switches, appliances, etc.). I'm feeling pretty proud.